Sales & Success Enablement
San Francisco or Remote US/Canada
Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the worldâincluding Stripe, Etsy, and Robinhoodâto schedule, forecast, and organize their support teams. Weâve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. Youâll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.
As Assembledâs founding Sales & Success Enablement hire, you will play a crucial role in shaping our sales and customer success strategies. Your primary responsibility will be to develop, organize, and enhance our enablement materials and processes, ensuring our GTM teams are equipped with the necessary tools, resources, and knowledge to succeed.
Responsibilities:
Intake, Learn, and Build:
- Gain a deep understanding of our business, products, and market
- Analyze and organize our current sales and customer success resources
- Develop a comprehensive "source of truth" repository, including sales decks and customer success materials
- Continuously build and refine sales and customer success resources based on business needs
New Hire Onboarding:
- Design and implement an effective onboarding curriculum for new sales and customer success hires
- Ensure a smooth and informative onboarding experience that equips new hires with the knowledge and skills required for success
Ongoing Product Education:
- Develop and maintain ongoing educational programs to keep the sales and customer success teams updated on new product features
- Facilitate regular training sessions and workshops
Consistency in Messaging:
- Collaborate with sales, product marketing, and product teams to ensure consistent messaging and value proposition delivery
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About you:
- Minimum 6 years of experience, with at least 3 years of direct experience in enablement at a B2B SaaS company
- Proven track record of building systems and organizing documentation for sales and customer success teams
- Demonstrated ability to develop training materials and conduct educational sessions
- Experience working closely with product marketing, product development, and leadership teams
- Ability to work in a fast-paced, scrappy environment and adapt to changing needs
- Technical aptitude and a willingness to learn a technical product
- Experience leveraging data to interpret and enhance enablement programs
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401(k) Plan Medical benefits Paid parental leave Unlimited time off
Tasks- Collaborate with teams
- Conduct training sessions
- Develop enablement materials
B2B SaaS Collaboration Customer Success Data analysis Onboarding Product Education Sales enablement Technical Aptitude Training Development
Experience6 years
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Edmonton America/Los_Angeles America/Moncton America/New_York America/Regina America/St_Johns America/Toronto America/Vancouver Pacific/Honolulu UTC-10 UTC-3 UTC-4 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9