Sales Operations Director

Company Information

At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.

Company Culture

Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.

At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.

Job Overview Summary

The Sales Operations Director will add value to Advarra's Commercial organization by driving and enabling operational excellence in our Sales Team. They are responsible for executing strategic initiatives to help achieve sales, revenue, and goals, drive efficiencies through process improvements, and build consistency across sales segments.

Job Duties & Responsibilities

• Identify opportunities to improve sales effectiveness, coordinating cross-functionally to deliver process improvements, playbooks, toolkits, and skills development
• Partner with the Sales Segments leads in creating an accurate weekly sales forecast
• Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management
• Create and maintain reports and dashboards to provide improved sales efficiencies across the company
• Oversee Commissions planning and Sales Compensation implementation
• Implement booking process procedures across all Advarra business units
• Evaluate sales technology and tools, developing opportunities for increased productivity and sales
• Participate in team meetings, development/ modification of tools and procedures
• Participate in training new staff as needed
• Other duties as assigned

Location

This role is open to candidates working remotely in the United States.

Basic Qualifications

• Bachelor’s Degree in Business, Communications, Accounting, or related field
• 12+ years of experience overall
• 5-7 years of sales operations experience (e.g., supporting sales leaders, sales analytics, forecasting, pipeline management, etc.)
• Salesforce software experience required
• Proficiency in Microsoft Office

Preferred Qualifications

• Understanding of the business and team processes
• Advanced oral and written communication skills
• Ability to analyze a variety of data points to solve complex problems
• Ability to work independently; planning, organizing, scheduling and completing work within deadlines
• Attention to detail with a high level of accuracy
• High level of interpersonal skills to handle sensitive and confidential situations
• Demonstrated consistency and dependability in attendance, quantity and quality of work
• Demonstrated leadership and management skills
• Ability to manage and prioritize multiple activities and projects, balancing accomplishment of daily operational activities with strategic projects
• Demonstrated success in managing people; setting and communicating goals and expectations, measuring accomplishments, holding staff members accountable, delegating responsibility, keeping staff members informed, coaching, mentoring, reinforcing positive behavior and managing conflict

Physical and Mental Requirements

• Sit or stand for extended periods of time at stationary workstation
• Regularly carry, raise, and lower objects of up to 10 Lbs.
• Learn and comprehend basic instructions
• Focus and attention to tasks and responsibilities
• Verbal communication; listening and understanding, responding, and speaking

Advarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law.  Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.

Advarra is committed to protecting your privacy. To learn more, click here

The base salary range for this role is $125,400 - $213,300. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.

#LI-MM1, #LI-Remote