Sales Executive - Service Sales Eastern USA

Company Description

Transforming the way companies Design, Manufacture, Connect to, and Service their products, EAC Product Development Solutions (EAC) is a complete source for your product development needs. EAC has been an industry leader for over 27 years and our experts help guide companies to achieve their strategic business goals and optimize their technology, systems, people, and processes for long-term success. Our capabilities span the world of Additive Manufacturing/3D printing and the entirety of the manufacturing process from design ideation to product engineering to manufacturing and services in the field.

Position Overview - This is a remote position in the Eastern USA. Looking for a candidate who resides near Detroit, MI to the East Coast.

The Sales Executive – Service Sales will play a vital role in supporting EAC’s commitment to delivering comprehensive solutions by emphasizing the services that enhance and optimize software deployments. This role centers on identifying opportunities to provide consulting, training, implementation, and support services that drive customer success and maximize the value of their software investments.

This role is essential to helping customers maximize the potential of their software investments while contributing to EAC’s reputation for delivering exceptional service solutions.

We are seeking a motivated, customer-focused professional who excels at identifying service needs, building strong relationships, and positioning EAC as a trusted partner for ongoing business improvement. The ideal candidate will have a consultative sales approach, strong communication skills, and the ability to collaborate with internal teams to deliver tailored service solutions.

Job Description

Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.

• Services Opportunity Identification and Development
  • Work closely with customers to identify service needs related to software deployment, optimization, and ongoing support.
  • Proactively engage with existing software customers to uncover consulting, training, and implementation opportunities.
  • Develop tailored service proposals that align with customer objectives and enhance their return on investment.
• Relationship Building and Customer Success
  • Build and maintain strong, long-term relationships with customers by serving as a trusted advisor for their service needs.
  • Actively engage with key stakeholders to understand their business challenges and provide customized service solutions.
  • Ensure customer satisfaction through regular follow-ups and by addressing concerns or barriers to success.
• Collaboration and Internal Coordination
  • Partner with internal teams, including technical consultants and service delivery personnel, to design and deliver high-quality solutions.
  • Coordinate resources to ensure timely execution of service projects and deliverables.
  • Provide feedback from customers to inform service innovation and continuous improvement.
• Achieving Service Sales Goals
  • Meet or exceed sales targets for service-related revenue, including consulting, training, and support packages.
  • Maintain a robust pipeline of service opportunities and track progress using CRM tools.
  • Effectively overcome objections and clearly communicate the value of EAC’s service offerings.
• Market Expertise and Representation
  • Stay informed about industry trends, emerging technologies, and competitive service offerings.
  • Represent EAC at industry events, webinars, and customer meetings to promote the value of our service portfolio.
  • Deliver compelling presentations and service demonstrations tailored to customer needs.
• Additional Responsibilities
  • Collaborate with the software sales team to ensure a seamless transition from software sale to service delivery.
  • Provide regular reports on sales activities, customer feedback, and market insights.
  • Perform other duties as assigned to support the overall growth of EAC’s services business.

Qualifications

An equivalent combination of education, training and experience will be considered.

• Associates or a Bachelor degree in Business or related field is preferred.
• 3-5+ years sales experience preferably in the software or technology fields.
• Must reside in the assigned territory or be willing to relocate within 6 months of employment.
• Must be enthusiastic, outgoing, confident, results-oriented, and a self-starter.
• Must be able to process information gathered quickly and effectively to overcome objections.
• Must have problem-solving skills, critical thinking skills, presentation skills, and professionalism.
• Must be able to understand and pass training courses related to the technology, products, and services EAC offers to the client.
• Demonstrated a successful track record working with sales organizations to achieve and exceed their sales goals
• Excellent computer skills and knowledge of NetSuite is preferred.
• Must have excellent verbal, written, and interpersonal communication skills.
• Skilled in coordinating and managing internal resources effectively.
• Must have ability to work with time-sensitive deadlines, multi-task, and meet the project and corporate goals while working in stressful situations.
• Must possess good organizational skills, be able to work independently with focus and discipline to achieve the customer and company goals.
• Must be able to travel within the assigned territory building relationships, selling opportunities, and attend events after business hours as required.
• Ability to perform consistently with high collaboration and output.

Additional Information

COMPENSATION

Annual Salary $80,000 + Commission

BENEFITS

• Medical and dental insurance
• Employer Paid Short Term Disability
• Flexible PTO (take as you need, no accrual)
• Vision insurance
• Dental Insurance
• 401(k) Plan
• Basic Life, AD&D, and Disability Insurance
• Employee Assistance Program
• Paid Holidays
• Eligible for bonuses

Work Environment

Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Ability to work in a remote environment or in-office.
• Exposed to moderate noise levels.

PHYSICAL ABILITIES

Physical abilities that are commonly associated with the performance of the functions of this job.  The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Light sedentary office work.
• Ability to travel to sites throughout North America as needed.
• Some overnight travel may be required.
• Ability to stand for long periods of time.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

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