Sales Engineer (Portuguese speaking)

Team Description 

Pendo’s platform helps Product teams to understand how their product is being used, and to use that understanding to drive more engaged customers. As a Sales Engineer at Pendo you’ll play a critical part in our customers’ - and Pendo’s - Success!

Our Sales Engineers are responsible for all technical, solution, and competitive aspects for the Pendo sales cycle. You will work with Account Executives in both our US and Latin American Commercial segments, convincing executives of the technical merits of the software solution (LATAM support is based in the US and would require minimal travel, e.g. less than 10%). The SE will work in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Account Executives and their prospects. The SE will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers.

Role Responsibilities 

• Sell the product!
• Be the expert that articulates Pendo capabilities in the context of customer needs and value
• Manage and lead proof of concept evaluations
• Interact directly with prospects to address any technical questions and represent the technical expertise of Pendo’s Engineering and Success teams
• Provide training for demonstrating existing and new features
• Contribute reusable assets such as demo sites and scripts, competitive material, and Proof of Concept (POC) assets
• Perform Pendo installations, build and troubleshoot Pendo Guides
• Track and raise feature requests
• Provide feedback to product, engineering and marketing teams at Pendo based on market need

Minimum Qualifications 

• Minimum of two (2) years of PreSales experience
• Bachelor’s degree and/or coding academy in a related field
• Portuguese language skills (this role will help in both US and LATAM)
• Excellent interpersonal, communication, persuasion, presentation and writing skills
• Experience scoping, managing and executing customer pilots, projects, and/or Proof of Concepts
• Hands-on experience with client-side web technologies (HTML/CSS/Javascript) and troubleshooting techniques, or similar experience with mobile technologies
• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
• Superior solution scoping abilities, using our existing solution and influencing new product development
• Must be willing to work in a fast paced environment with multiple roles
• Passion, people skills and ability to collaborate with a team of …