Sage X3 Service Engagement Manager

About Net at Work

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. 

Through the integration of ERP, HCM and/or CRM solutions, Net at Work  offers unique, industry-specific  solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com. 
About this Position
Net at Work seeks a highly self-motivating, confident, and client-centric Service Engagement Manager to join our growing delivery team.  The Sage X3 Service Engagement Manager (SEM) supports service productivity and deal flow by representing service delivery in complex Sage X3 solutions. The SEM collaborates with sales and operations resources to ensure proposed engagements include service scope that accurately address client needs and are appropriately supported by key client decision-makers. The SEM is responsible for achieving service profitability goals as set by the Net at Work service leadership.  

Job Responsibilities

• Collaborate with Sales Team and Practice Leadership in representing our delivery methodology during the sales cycle and assist with scope definition and engagement model 

• Set expectation for prospects and clients on phased implementation and present return on investment for the prioritized phases. 

• Gather and consolidate delivery estimates from Net at Work business units and third-party vendors to ensure a cohesive presentation of a project to the client or prospect. 

• Collaborate with prospects, clients, and the delivery team in defining engagement model and delivery methods (right-size according to project needs), providing leadership and stability through the sale and the lifecycle of the project implementation 

• Ensure that the vision for the project is clearly defined and understood by the entire project team, validating that it aligns with their business strategy 

• Assist with transition from sales to delivery, ensuring that the delivery team has all information necessary for a successful engagement 

• Manage all delivery related escalations within portfolio 

• Assist in the development of go-to-market and sales strategies 

• Provide excellent service and build ongoing, trusting relationships with clients to drive collective client and team success 

• Measure success achievement with the client at go live 

• Assist in writing case studies and seeking customer testimonials at go-live 

• Actively represent our culture by leading and participating in efforts around continuous improvement, learning, professional development, and team building 

• Maintain strong relationships with Sage X3 partner sales and service executives and third-party providers. 

• Stay current with Sage X3 product developments, announcements, and programs. 

• Assess, select, and recommend third-party add-on products and services that will enhance client solutions and profitability. 

• Work with Sage X3 leadership team to develop new service delivery models (subscription, fixed) that will enhance profitability of the team and increase value to the clients. 

Job Requirements

• Proven experience in scoping, presenting, and delivering projects of at least $1M in service revenue 

• 5+ years of direct work experience in a project leadership capacity including all aspects of process development and project lifecycle execution 

• Strong understanding of organizational change management considerations for ERP or large technology projects 

• Great written and verbal communication skills with audiences of all levels 

• Solid interpersonal skills, and ability to establish and maintain effective working relationships within and outside of Net at Work 

• Ability to work primarily independently and concurrently manage multiple projects 

• Ability to work collaboratively for the best interests of the business and the team 

• Ability to communicate effectively in both spoken and written English 

• Excellent skills with Microsoft Office

• Travel Required: Incumbent is expected to periodically meet with client teams across the United States and will be asked to attend industry events from time to time.  
  
  

Core Competencies

Communication Skills: Communicates well one-on-one, in small groups and public speaking. Keeps people informed. Writes clear, precise, well-organized documents using appropriate vocabulary, grammar, and word usage. 

Client Focus: Regularly monitors client satisfaction. Meets internal and external client needs in a way that provide satisfaction and excellent results for the client. Establishes “partner” relationships with clients. Regarded as visible and accessible by clients. 

Pragmatism: Generates sensible, realistic and practical solutions to problems. 

Negotiation skills: Achieves favorable outcomes in win/win negotiations. 

Organizational Planning: Plans, organizes, schedules and budgets in an efficient, productive manner. Focuses on key priorities. Effectively juggles multiple projects. Anticipates reasonable contingencies. Pays appropriate attention to detail. Manages personal time well. 

Base salary range: $110,000 to $135,000.This position is also eligible for a bonus in accordance with the terms of the Company's plan. 

Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.  

We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life: 

 

• Health and Welfare (Medical, Dental, Vision) 

• Accident, Critical Illness, and Hospital Indemnity  

• Employee Assistance Program (EAP) 

• Life and AD&D Insurance 

• Short- and Long-Term Disability Insurance 

• Flexible Spending Accounts 

• Transportation and Parking Accounts 

• Health Savings Accounts (with company contribution) 

• Retirement Planning (401k with matching contribution) 

• Legal Benefits 

• Identity Theft Protection 

• Pet Insurance 

• Wellness Program Offerings 

• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.  

• 8 Paid Holidays per year, including 1 floating holiday. 

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. 

 

The Company expects to accept applications for this position until September 13, 2024 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.  

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind. 

 

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.  

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