RVP, Sales Engineering, Global Service Providers

Say hello to opportunities.

It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for a RVP, Sales Engineering, Global Service Providers: 

• Hire and Lead a world-class SE team focused on delivering a unique, differentiated customer experience to new prospects and existing customers. 

• Partner with the Sales and SE teams to significantly grow the business.

• Build development plans for team members to ensure successful onboarding, core and continuing education of the team

• Assist with the development of formal sales plans and proposals for assigned opportunities

• Balance the workload of the SE Team in concert with input from the Account Executives and Regional Sales Leaders

• Transfer industry, technical, and product knowledge to SEs, and in turn to prospects and customers

• Keep up-to-date on relevant competitive solutions, products and services

• Support and participate with the SEs in performing detailed discovery and advanced technical presentations for customers, and prospects, remotely and in-person

• Develop and maintain expert understanding of all RingCentral applications and products

• Represent RingCentral at conferences, industry, and sales events

• Actively participate as a Product Interlock owner for RingCentral products and technologies and provide consultative support through leadership of your SEs

• Identify areas for opportunity, analyze data, and deliver actionable insights to drive growth

• Work with cross functional teams to optimize lead, pipeline and sales flow and enable deal delivery of RingSense

• Participate in the development and execution of the annual operating plan

• In charge of all technical escalations for your market segment

• Be the champion for sales in cross-functional business stakeholders

• Play a key role in go-to-market planning and execution
   

To succeed in this role you must have experience in:

• 7+ years of experience serving in the capacity of a Technical Sales/Solutions Engineer in a UCaaS/CCaaS environment, or equivalent, relevant experience

• Existing experience with UC & CC competitive products

• Existing experience with Workforce Engagement Management (WEM), Workforce Optimization (WFO), and Workforce Management (SFM) is a plus

• 5+ years of management experience in similar industries

• Proven ability to provide technical leadership to the account team and engineers

• Ability to teach other members of the team and effectively manage a team of highly skilled SEs

• Must be able to coordinate across various groups and functional teams

• Ability to apply solutions, technology and products to a business opportunity.

• Willingness to travel regularly throughout assigned region

• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Messaging, Video, Phone, and Mobile Communications

• Experience with Artificial Intelligence is a plus

• Knowledge of VoIP and data networking protocols

• Experience with Direct and Channel selling motions

• Understanding of customer communications requirements for enterprise business markets.

• Competitive knowledge including solution, technology and product offerings.

• Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues to prospects, customers, channel partners, and internal RingCentral Teammates

• Some experience with project management and resource tracking is desired.

• Demonstrated ability to implement, drive and track projects.

• Ability to review, analyze, and create strategies and action plans from reports and analytics tools is required. Experience using PowerBI and Salesforce.com is mandatory.

Desired Qualifications:

• Comfortable working, and have a successful track record, in matrixed organizations and advocating for the business unit across leaders in other departments

• Strong and creative problem-solving skills with ability to analyze data, determine insights and develop programs to drive productivity and efficiencies

• High degree of comfort with process and data automation

• Strong project management and business improvement capabilities with a track record of delivering results across a complex portfolio

• Strong operational background, directly leading day-to-day business operations, and comfortable “owning” a sales target, and all that that ownership comes with.

• Strong organizational development, communication and leadership skills

• Familiar with a variety of routes to market (inside, field, channel and strategic alliance) and segments in multiple geographies (North America, EMEA, APJ)

• Flexibility, with the ability to adjust as needed, with a sense of urgency and a passion for new ideas.

• Committed to a positive atmosphere and runs towards challenges and problems with an energy for collaborative problem solving

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Wellness programs including 1:1 coaching and meditation guidance

• Paid parental and pregnancy leave and new parent gift boxes

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Parental support for children with developmental and learning disabilities

• Pet insurance

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Wellness programs including 1:1 coaching and meditation guidance 

• Paid parental and pregnancy leave and new parent gift boxes

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Pet insurance and Pet Telehealth

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral’s Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.

RingCentral is the leading global cloud-based communications provider because we’re not just selling solutions; we’re powering human connections. That’s why we’re the largest and fastest-growing pure-play provider in our space. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $210,000 and $390,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.