RPO Project Manager - Japanese bilingual

About Pasona N A, Inc.

At Pasona N A, Inc., delivers strategic HR and talent solutions to help companies build and scale high-performing teams—locally and globally. With deep roots in Japanese and U.S. business culture, we provide talent solutions that are both culturally aligned and performance-focused. Our Recruitment Process Outsourcing (RPO) model offers clients scalable, efficient, and high-touch hiring services tailored to their industry and business goals.

As part of a global network, Pasona is recognized for our commitment to innovation, partnership, and service excellence—and we’re growing. Join us in our mission to transform recruitment into a strategic advantage for our clients.

Your Role: What You’ll Be Doing

As a Project Manager in our RPO division, you will be the linchpin in delivering high-quality, end-to-end recruitment solutions for our clients. This is a strategic and client-facing leadership role that blends recruitment operations, stakeholder management, and project delivery in a fast-paced, multilingual environment.

You will lead cross-functional teams and oversee complex hiring initiatives, ensuring client satisfaction, operational excellence, and timely, on-budget delivery. When not assigned to an RPO project, you will also support our agency recruitment business as needed.

Key Responsibilities

• Client Partnership & Leadership
• • Act as the primary liaison between clients and internal recruitment teams.
  • Lead client kickoff, strategy, and status meetings with clarity and confidence.
  • Build trusted relationships and proactively anticipate client needs.
• Project & Program Management
• • Develop and manage detailed project plans, timelines, budgets, and KPIs.
  • Assign and oversee workstreams across recruiters, coordinators, and sourcers.
  • Track progress, manage escalations, and ensure continuous service delivery improvement.
• Team Enablement & Process Optimization
• • Train and mentor team members on RPO process excellence, compliance, and client culture.
  • Implement process enhancements and automation to increase efficiency and reduce time-to-fill.
  • Maintain documentation, SOPs, and workflow alignment with service-level agreements (SLAs).
• Quality, Compliance & Reporting
• • Ensure compliance with client hiring policies and U.S. labor regulations.
  • Monitor recruitment metrics and prepare performance dashboards for executive stakeholders.
  • Recommend strategic pivots based on performance data, feedback, and talent market trends.

What You Bring

Required Qualifications

• 3–5+ years of experience in project management or RPO leadership, preferably with large enterprise or global clients.
• Proven experience overseeing high-volume or complex hiring initiatives.
• Exceptional organizational, communication, and multi-tasking skills.
• Proficiency with ATS/CRM platforms, HR Technology and Microsoft Office (especially Excel and PowerPoint).
• Strong analytical mindset with the ability to turn data into insights.

Preferred Qualifications

• PMP, PHR, or SHRM-CP certification.
• Experience with recruitment technologies such as VMS, ATS, HRIS, or analytics dashboards.
• Experience working with multicultural teams or global clients.
• Bilingual proficiency in Japanese and English is strongly preferred and highly valued for this role.

Ideal Candidate Traits

• Advanced leadership skills with a collaborative and coaching-oriented approach.
• Confident in managing up and across, with a high degree of accountability.
• Detail-oriented but able to zoom out and think strategically.
• Adaptable and calm under pressure; thrives in evolving environments.

What’s in It for You

• Competitive base salary: [$60,000 - $80,000 (DOE) + profit sharing]
• Comprehensive benefits: medical, dental, vision, life, and disability insurance
• 401(k) plan with employer match
• PTO and 10 days paid holidays
• Remote or Hybrid work model for candidates who can commute to office
• Career development programs and international collaboration opportunities
• A values-driven culture of excellence, inclusion, and service

Equal Employment Opportunity

Pasona N A, Inc. is an Equal Opportunity Employer. We are committed to providing a diverse and inclusive workplace free from discrimination or harassment. We encourage all qualified candidates to apply. Reasonable accommodations may be provided to applicants and employees with disabilities in accordance with applicable law.