RL Global Sales Operations - Sales Optician Lead

Meta Reality Labs is seeking a highly skilled and experienced Lead Optician to oversee and develop optician and optical sales functions across various channels, including online, physical stores, and pop-ups. The Prescription (Rx) Product Operations team plays a critical role in launching new prescription products, coordinating cross-functional efforts to ensure timely and effective market entry, while also establishing efficient operational processes that support long-term product success. We are a dynamic and innovative team that works closely with cross-functional partners to identify and resolve issues, optimize processes, and drive business growth.

The ideal candidate should have extensive knowledge of the optical industry, including prescription optical products and optical retail sales.RL Global Sales Operations - Sales Optician Lead Responsibilities

• Develop and implement a comprehensive strategy to support optician services and Rx sales across multiple sales channels and business areas.
• Collaborate with cross-functional teams to design and implement innovative solutions that enhance the customer Rx buying experience, minimize friction, and optimize Rx ordering processes.
• Support the development of Rx sales capabilities and technology to support product demos, Rx ordering, and manufacturing
• Develop and review product content, including copy, instructions, FAQs, educational guides, and other materials to inform and educate consumers about Rx products and their eyewear needs.
• Assist in developing training programs for opticians, customer service representatives, and other stakeholders and provide expert opinions and input to help resolve customer issues.
• Design, implement, and maintain efficient optician processes and procedures across all sales channels, ensuring compliance with Rx selling requirements and industry standards.
• Serve as a subject matter expert on state-level dispensing requirements and best practices ensuring adherence to relevant regulations and standards for prescription eyewear.
• Stay up-to-date with industry trends, emerging technologies, and best practices in opticianry, applying this knowledge to drive innovation and improvement within the organization.

Minimum Qualifications

• 7+ years of experience in optical industry operations, with experience in optical sales and prescription products
• Licensed Optician with extensive experience in managing sales and optician services within optical practices and/or optical retail locations
• Experience training and developing staff in optical sales, prescription products, and optician services.
• Experience implementing Rx specific compliance requirements and regulatory standards
• Communication and collaboration skills, and experience working effectively with cross-functional teams.

Preferred Qualifications

• Experience working independently and adapting in a fast-paced, entrepreneurial environment
• Experience establishing business operations in a healthcare setting

For those who live in or expect to work from California if hired for this …