Revenue Systems Administrator (Salesforce)

Job Title: Revenue Systems Administrator (Salesforce)

Location: Remote - US

THE OPPORTUNITY:

Although we’re proud of our history, we’re just as excited about the future.  We want to create a world-class culture and company that attracts, develops, engages, and retains elite talent.  

At Salesloft, our Revenue Systems Salesforce Administrator is pivotal to our company’s success.  You will be a key member of our fast-growing and high-performing Revenue Operations team and will lead generating, scoping, solutioning, and executing process and efficiency improvement efforts across revenue-focused systems. You will have a passionate, capable team supporting you.  

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to develop systems that not only help our business scale into the future but would impact how we help our customers succeed.   You will have an opportunity to make a difference. 

WHAT WE’RE LOOKING FOR:

We are seeking a Salesforce CRM, and related systems, expert. Someone who has a drive to produce positive change and meticulous attention to detail. You will have a keen eye for opportunities to improve systems and processes and are excited to partner with others to make it happen. You are passionate about building relationships and helping others succeed. 

On a day-to-day basis, you will be responsible for the Revenue Systems team end-user support box - solving and assigning out cases, user provisioning and systems access, managing package installs and updates, and grooming a system of trusted data. You need to have pride in the work you do. To thrive in this role, you will constantly be developing your skills, keeping up with new Salesforce features, building great relationships internally, and networking externally to learn from others’ experiences.

If you’re looking for an opportunity to learn more, do more, and become more than previously possible… if you’re passionate about innovation, growth, and serving customers and thrive in a fast-paced, developmental environment, then becoming a Revenue Systems Administrator is the career path for you!

THE TEAM:

Salesloft’s Revenue Operations team is comprised of seasoned and up-and-coming operational experts who are all aligned on one vision and mission:

• Vision: Every seller is loved by the buyers they serve (#saleslove)
• Mission: Equip companies to maximize revenue by creating a fantastic buying experience

The Revenue Operations team consists of team members who work with Sales, Marketing, Customer Services, Finance, and IT to create systems to more efficiently prospect, forecast, close, onboard, and support customers. Team members conceptualize the strategic priorities for the company, develop plans for execution, execute plans cross-functionally, and operationalize executed strategies for continuous improvement. They are also the epitome of our core values - Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

THE SKILL SET:

• Bachelor's degree preferred
• 3-5 years experience with Sales Operations, Revenue Operations, or Systems Management
• Salesforce Administrator certification
• Salesforce Advanced Admin, Salesforce App Builder, Salesforce CPQ, or Salesloft Admin certifications a plus
• Demonstrated experience building custom solutions and managing automation logic within Salesforce
• Solid understanding of the Salesforce Lightning architecture and features
• Familiarity with Salesforce Flow
• Good understanding of key SaaS business practices and processes - ARR and retention metrics and lead to renewal touchpoints
• Expertise in the best practices for Salesforce security, architecture, and data integrity
• Experience with data enrichment tools (ZoomInfo, HG Insights, Crunchbase, Cognism, etc.)
• Experience with Single-Sign-On solutions (i.e. Okta) a plus
• Self-starting, team player, and focused on personal growth

WITHIN ONE MONTH, YOU’LL:

• Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique 
• Begin 1:1’s with your manager, understand your 30-60-90 plan, and meet & shadow current members of the Salesloft team
• Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
• Meet key partners in Strategy and Operations, Sales, Customer Experience, Finance, Marketing, Executives, etc. - they will be key relationships for you
• Become familiar with our CRM through training, self-study, and shadowing - security settings, installed packages, provisioning/deprovisioning processes, objects used, and user interaction with the system
• Learn to handle most tier 1 system support requests
• Draft a plan for creation and management of a Salesforce data dictionary
• Gain a deep understanding of the Salesloft platform to better understand the critical data and connections in Salesforce

WITHIN THREE MONTHS, YOU’LL:

• Learn to handle most Tier 2 & 3 system support requests, with the ability to handle all Tier 1 requests (including Revenue system provisioning and de-provisioning)
• Work with key stakeholders to complete significant milestones in the data dictionary creation and present data to be removed
• Develop a good understanding of custom Salesforce roles, profiles, record types, workflow rules, and process builders
• Manage the project intake process: meeting with stakeholders to develop business challenges, quantifiable value, solution requirements, and prioritization recommendation
• Become familiar with all Lead to Renewals systems through training, self-study, and shadowing. 
• Have a high-level understanding of how all lead-to-revenue systems interact
• Pursue your Salesforce Advanced Admin, CPQ, or next, certification through self-study - Trailhead, videos, questions, and shadowing

WITHIN SIX MONTHS, YOU’LL:

• Own data integrity in managed Revenue systems - providing proactive weekly user experience and data accuracy enhancements
• Complete the first version and own the management of the Salesforce data dictionary
• Lead architecture change submissions, backlog grooming, prioritization, and requirements gathering
• Work side-by-side with the CPQ lead and Solutions Architect to gain systems efficiencies and developments
• Handle all Tier 2 & 3 system support requests
• Own any managed packages installs, licenses, and updates in Salesforce
• Become Salesloft Admin certified
• Continue to focus on your OKRs

WITHIN TWELVE MONTHS, YOU’LL:

• Own all Revenue systems support requests - requirements, prioritization, and solutions 
• Own the user experience in Salesforce - optimization of layouts, workflow, data access, roles and permissions, and technical debt
• Become the SME for anyone trying to understand data generation, initial drivers behind the data, and how it is currently used
• Become the SME for Salesforce and Revenue systems at Salesloft - a deep understanding of business drivers behind connected system settings, fields, automation, and integrations
• Develop strategic project plans and ownership over the Salesforce roadmap
• Deliver creative, technical solutions to complex problems and make critical decisions to more effectively drive business goals
• Be Certified as a Salesforce Advanced Admin or a Salesforce CPQ Specialist and aggressively pursue next-level career path development
  
  

WHY YOU’LL LOVE SALESLOFT:

At Salesloft, we're not just a company, we're a community built on shared values. 

Salesloft helps sales teams drive more revenue with the only complete Sales Engagement platform available in the market. Salesloft is the one place for sellers and managers to go to execute all their digital selling tasks, communicate with buyers, understand what to do next, forecast with accuracy, and get the coaching and insights they need to win more deals. Thousands of the world’s most successful sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2021, Atlanta Business Chronicle’s 2022 Healthiest Employers, three times by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine. 

In addition to our stand-out organizational health, G2 recently ranked us #1 in Enterprise Sales Engagement and we were named a leader in the 2022 Forrester Wave for Sales Engagement. We received the highest possible score in 26 out of 30 criteria, more than any other vendor evaluated in our category. 

We’re redefining an age-old industry. This is challenging work – but our team of driven innovators makes the journey thrilling. We’re fast-paced, cutting-edge, and collaborative. We pursue excellence in everything we do and have a lot of fun along the way. Come join us!

Check us out on Glassdoor and see what people LOVE about working for Salesloft! 

IS THIS ROLE NOT AN EXACT FIT? Keep an eye on our Careers Page for other positions!

WHY SHOULD YOU WORK AT SALESLOFT:

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
• You will work with
•  an amazing team you can learn from and teach
• You will experience joining a high-growth/high-trajectory organization
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideasYou will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives
• We have a vibrant, open office that utilizes modern technology
• You will grow more here than you would anywhere else, that is a promise
  
  

Salesloft is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

It is Salesloft’s intent to pay all Lofters competitive wages and salaries that are motivational, fair and equitable.  The goal of Salesloft’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees and encourage employees to stay with our organization.  

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The total compensation package for this position may also include performance bonus, stock, benefits and/or other applicable incentive compensation plans. 

Salesloft embraces diversity and invites applications from people of all walks of life.  We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.