Revenue Operations Manager

Kafene is a leading point-of-sale financing partner dedicated to empowering flexible ownership solutions for underserved customers nationwide. By enabling our retail partners to offer flexible lease-to-own (LTO) purchase options for prime and non-prime consumers, Kafene helps merchants grow their customer base and meet the increasing demand for furniture, appliances, electronics, tires, and other durable goods. Utilizing over 20,000 data inputs alongside cutting-edge AI and machine learning technologies, our platform creates a best-in-class experience for both merchants and customers. With over $300 million in sales since inception, we are rapidly growing and looking to expand our team.
We take pride in fostering a dynamic workplace culture that values collaboration, innovation, and mutual support. Our team of 150 is spread across our NYC headquarters, a Wilmington office, and fully remote staff nationwide. Last year, we were recognized as one of Built In's Startups to Watch and Forbes' Best Startup Employers.
As the Manager of Revenue Operations, you will provide day-to-day operational support to the VP of Revenue Operations while ensuring the seamless execution of key programs, including the Deal Desk, Retention Machine, and Spiff/rebate management.

What you’ll do:

• Administer the Deal Desk and Retention Machine, ensuring smooth day-to-day operations and alignment with revenue goals.
• Serve as a key support partner to the VP of Revenue Operations in executing tactical initiatives and addressing operational challenges.
• Oversee the execution of spiff and rebate programs, including tracking, calculating payouts, and ensuring adherence to program guidelines.
• Act as the primary point of contact for sales support, resolving inquiries, troubleshooting issues, and ensuring teams have the necessary resources for success.
• Coordinate with sales leadership to streamline processes related to pipeline health, lead distribution, and deal execution.
• Facilitate the onboarding and training of sales teams on tools, workflows, and best practices.
• Work closely with the Revenue Business Intelligence team to ensure operational alignment with data-driven strategies and initiatives.
• Provide operational context and feedback to support data analysis and reporting processes.
• Collaborate with the HubSpot administrator to ensure CRM functionality aligns with team needs.
• Manage and optimize additional revenue tech stack tools to enhance efficiency and improve user experience.
• Identify opportunities to streamline workflows and implement enhancements to support revenue operations.

Who you are:

• 3 to 5 years of experience in revenue operations, sales operations, or a similar field.
• Hands-on experience managing spiff/rebate programs, operational systems, and marketing material distribution.
• Familiarity with CRM platforms (HubSpot preferred) and marketing automation tools.
• Strong organizational skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
• Excellent communication and collaboration skills, with experience working cross-functionally with sales, marketing, and business intelligence teams.
• Detail-oriented with a problem-solving mindset and the ability to troubleshoot operational issues.

Compensation and Benefits:

• Base Salary: Earn a competitive base salary ranging from $110,000 to $130,000.
• Healthcare: We prioritize your well-being by covering 80% of medical, dental, and vision insurance costs, including coverage for your spouse, children, and other dependents.
• Retirement Benefits: Begin planning for your future from day one with our 401k plan.
• Paid Time Off: We understand the importance of work-life balance. That's why we offer flexible paid time off days starting from day one of your employment.

Kafene is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to jobs@kafene.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Apply