Revenue Operations Manager, Customer Success & Support

👋 About Owner.com
Owner is the all-in-one platform that restaurants use to succeed online. 
Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations. 
You can think of it as Shopify meets HubSpot, but specifically for restaurants. 
Learn more about the problems we are solving for our customers here. 
🌎 Our vision
We’re starting by helping independent restaurants succeed online.
But it’s not just restaurants that need our help. All local service-based businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
So, once we nail the solution for restaurants – we’ll scale it into every other local business type.
In the future we envision, we’ll build the technology that tens of millions of local business owners need to succeed in the digital age.

🚀 Our traction
In just over 3 years we've generated tens of millions in revenue, served millions of guests, and have processed hundreds of millions of orders.
More importantly, we’ve helped thousands of restaurant owners save their businesses - and not  only survive, but thrive.

⭐ Our team
Our team grew from 90 people to over 150 people in 2024. We’ve got top talent from the most successful companies in SMB software like Shopify, HubSpot, DoorDash, Procore and ServiceTitan. We’ll be scaling even faster in 2025 to keep pace with our customer growth.
How we work: Owner is a remote-first, global company with a home base in San Francisco. For some of our creative teams we prioritize in-person collaboration at our SF HQ. The rest of our employees are distributed throughout the world.
🫵 Why we’re looking for youThis role will be the conduit between our Revenue Operations function and the Customer Success and Support team. This person will serve the critical role of being embedded within the function they support, documenting their process, identifying areas for improvement, and then advocating their designs to the RevOps leader according to how it will impact company-level objectives. This provides an incredible opportunity to gain deep knowledge about critical areas of the business and drive strategic change as the business grows.
This role is 100% remote and can be based anywhere in the United States or Canada.

💻 The impact you will have

• As the creator and owner of the visual map of an entire GTM function, you will be called upon to provide context and expert advice in strategic decision making
• Operate as a member of the Customer Success Leadership team who can affect change within our GTM technology processes
• Work closely with dedicated resources from the Data Analytics and Enablement teams to design and propose process changes
• Work with the RevOps Agile Development Team to monitor progress, test and deploy process improvements to the team
• Work with the Enablement Team to roll out process improvements, test and deploy process improvements to the team

👥 Who you’ll work with

• Director of RevOps
• Chief Revenue Officer
• RevOps Agile Project Manager
• VP of Customer Success and Support
• Director of Enablement

✅ Minimum requirements

• Salesforce Administration Proficiency (for process design and testing purposes)
• Agile Methodology Experience or Certifications
• 5+ Years of GTM Strategy Roles
• Ideally, some tenure as a customer-facing rep or front-line leader

🏆 Pay and benefitsThe estimated base salary range for this role is below per country. This role will also include a generous equity pre-IPO equity package.
USA: $130,000k - $160,000 USDCanada: $120,000 - $140,000 CAD
Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!

🚩 Notice - Employment ScamsPlease note that any communication from our hiring team regarding job opportunities will only be made by an Owner employee with an @owner.com email address.
We will never ask you to provide personal or financial information, including but not limited to: your social security number, credit card numbers, passport information and other related banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond. Apply