Retail Services Project Manager

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here. 

About the Opportunity

The Retail Network team is on a mission to grow and scale the world’s most trusted, open, and complete product data network. As a Project Manager, you’ll play an instrumental role on the Retail Network Services team by driving the successful delivery of packaged and custom implementation engagements and managing all aspects of the customer’s experience. These implementation engagements are critical for the growth of our Retail Network. In this role, you will be responsible for working cross-functionally within Salsify to ensure successful deployments, and you will work consultatively with customers to set expectations, plan, communicate, and negotiate project scope, activities, timeline, and budget. Our Project Managers enable internal and customer teams to implement elegant win-win solutions while optimizing process, efficiency, and customer experience. 

How you’ll make an impact

We are looking for a self-motivated individual who will:

• Manage all aspects of implementation projects for both packaged and custom configuration and/or integration services for mostly enterprise customers.
• Ensure all project records and artifacts reflect customer goals and project scope, as well as updated progress and status.
• Develop an understanding of the Salsify product and our packaged and custom solutions/deliverables in order to advise customers in gathering the required data/requirements needed to configure their Salsify platform and exit implementation successfully.
• Use a streamlined, productive approach with customers to deliver valuable, sustainable solutions that generate customer trust in Salsify.
• Report on project status to relevant stakeholders both internally and externally, tracking project progress, issues/risks, and mitigation plans.
• Identify conflict and/or change with the customer, including the distinction of what can be self-managed vs. what requires additional support. Collaborate with management to drive resolution, including customer negotiation and alignment.
• Communicate opportunities for additional or different services and navigate internal scoping/replanning processes, with support.
• Collaborate with cross-functional teams across Salsify to identify and schedule the appropriate resources necessary to successfully deliver projects.
• Continuously assess operational opportunities and drive efficiency improvements.

 

You'll Enjoy This Role If You Have

• Excellent organization skills to keep projects on track and identify risk 
• Strong communication skills to help you build trust with cross-functional teams and external customers 
• A desire to be customer-facing, working with enterprise accounts across different industries 
• Curiosity about our customers’ needs and challenges as well as our internal teams’ ways of working and striving to deliver improvements all around 
• A willingness to go to the lowest level of detail to ensure the business is set up for success and simplify ways of working
• Comfort operating in ambiguity and balancing the short-term “just get things done” with the long-term “ideal state” 

 

What we’re looking for in you

• 3+ years of project management experience in customer-facing, problem-solving positions in fast-paced, high-tech companies; SaaS and SI preferred.
• You are able to maintain command over a higher volume of variably-sized projects of varying contract types (T&M, fixed fee, managed services, etc.) pivoting throughout your day and balancing your time throughout the week to drive both packaged and custom engagements forward on plan 
• You embrace change as the reality of almost all successful project delivery and love proposing solutions to all sorts of challenges. You are a constant risk/issue/change identifier who coordinates multiple teams to reach a resolution.
• You demonstrate solid project management competencies and behaviors, including plan management for project activities, scope, deliverables, timeline, and budget; risk, issue, and change management; and comfort and alignment in utilization a PSA and other tools as a project’s source of truth 
• You are curious to learn about new businesses and industries, and you can quickly grasp and make effective use of the industry and a customer’s specific terminology.
• You foster great relationships with internal teams and external customers. You are unafraid to address issues head-on, knowing the right way to deliver the message with diplomacy, tact, and positivity so that the customer and/or internal team know you are working in their best interest and toward a common goal.
• You work within established processes and tools to navigate projects through all stages of their lifecycle. You work collaboratively with management to resolve complex change management and escalated team dynamics.
• You are comfortable and energized by spending your day interacting with many different people across multiple levels in both internal and customer organizations.
• Note: This role will be primarily responsible for customers based in the US and requires flexibility to take meetings until 7pm for most working days. 
• The following are not required but are a bonus:
• Experience working with Retailer and/or Distributor customers 
• Experience working in a global environment and across different cultures

At Salsify, we maintain 3 core principles as part of our Compensation Philosophy:

• We pay market rates, which are competitive and equitable
• We pay based on performance and proficiency, not tenure
• We adjust proactively; when the market moves, we do too

The posted compensation range reflects the base salary for this position. In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive. All Salsify employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, PTO, and more. Offers to join Salsify are based on a few criteria, including the scope of the role, the candidate’s work experience, targeted skills, internal equity of the team, and external market data.National Pay Range€34.000—€40.000 EUR

Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!

A member of Talent 'talent@salsify.com' will be reaching out about next steps if we would like to move forward.

Salsify’s mission is to empower brand manufacturers to win on the digital shelf.

Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.

We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!

Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.

An Inclusive Place To Work

Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

Accommodations

Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact cx@salsify.com.

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