Retail Innovation Manager

Job Description

Work Arrangement

This role is categorized as remote. This means the successful candidate must be based in Tennessee, Kentucky, or West Virginia. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.

The Role

The GM Retail Innovation Manager’s (RIM) role is to lead and support the GM Divisions’ Field Teams in implementing and evolving the Sales & Services Retailing Model to bring about an industry-leading experience for both our Dealers and Customers. Reports to the Manager – Retail Innovation Field Team, the GM Retail Innovation Manager (RIM).

What You’ll Do

• Leading a small team responsible for Digital Retail Platform (DRP) implementation at BAC level in a defined geographical area (People Leader Skills Development Opportunity)

• Guide dealers through DRP Implementation process including gathering key information and confirming dealership’s ability to utilize platform.

• Inform dealers and divisional field personnel of DRP Implementation progress and key areas such as training.

• Facilitating Field and Regional Office employee immersion into Future Retail Model including DRP Integration

• Facilitate the introduction of Mobil Service+

• Facilitate the introduction of Vehicle Ordering and Distribution utilization of Fulfillment Centers

Additional Job Description

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree in business, Marketing, or related area

• 4-6+ years of sales and marketing experience (multi-discipline, field, corporate) preferable in automotive setting

• Ability to travel 50% of the time within Tennessee, West Virginia, and Kentucky

• Experience managing cross channel programs

• Experience interfacing with automotive dealers

• Customer experience focused initiatives

• Reporting, data and analytics

• Knowledge / Experience working in EV ecosystem

• Working knowledge or established Project Management experience

• This position requires the ability to legally operate a motor vehicle on a regular basis. A company vehicle will be provided for this role with successful completion of a Motor Vehicle Report review.

Leadership Behaviors:

• Driven sales, service, and marketing professional that excels in a fast-paced, dynamic environment

• Proven track record of driving positive change in sales, service, marketing or CX fields

• Builds and maintains strong relationships including senior leaders

• Strong problem-solving and communication skills

• Proficient and proactive communicator along with strong time management and ability to prioritize

• Highly analytical with strong attention to detail

• Comfortable working with data, analytics and developing executive reporting

• Strong presentation skills – ability to create and deliver effective business briefings

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.

• The salary range for this role is $93,400 to $149,200. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits:

• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​