Resident Consultant

AgileAssets, A Trimble Company, is looking for a resident professional services consultant (PSC) to provide our clients support and consulting in the use of the AgileAssets software solutions. In this role you will help solve client problems and promote the use of the AgileAssets software solutions. This position is also referred to as Resident Engineer.

The role is called “resident” because you will always be located onsite at the client location and dedicated 100% to that client. As a result, this role demands a hands-on approach with an in-depth understanding of your client’s business needs by living in their shoes, being the voice of the customer at AgileAssets while fulfilling the duties of the PSC.

You will develop technical skills to support our client while working with the client’s stakeholder to understand their business processes and requirements. You will help configure the software to meet requirements. In this role, you will be a champion of the AgileAssets software and help your client business team(s) obtain return on their investment in our solution.

What you will do:

PSC is responsible for client satisfaction and all aspects of the total client relationship and experience with AgileAssets. The position focuses on client growth through developing and deepening relationships, developing and conveying value through software utilization, advocating for the client, ensuring all defects are addressed and ensuring ongoing client happiness. The role requires transportation asset management knowledge, in-depth AgileAssets product knowledge, exceptional communication skills and the ability to build/lead and manage internal and external relationships.

The PSC’s purpose is to own and communicate the state of our customer accounts so we can steward relationships with all our customers. The PSC has the principal responsibility of proactively ensuring the alignment, satisfaction, retention, and growth of our customers by aligning with the company values.

How you work:

• A curious, results oriented team player with excellent communication, presentation, and interpersonal skills.

• Proactive in communication/collaboration across disciplines and teams to make everybody better, while communicating with diverse stakeholders on the clients’ team and internally at AgileAssets.

• Flexible in understanding and delivering on the PSC responsibilities that include, but are not limited to, the following:

  • Develop and demonstrate proficiency in the AgileAssets application across products and services offering with a focus on specific domains used by your assigned client.

  • Achieve and maintain high customer satisfaction and loyalty. This includes issue/problem anticipation and prevention and, when necessary, rapid sensing, diagnosis, …