Reservations Coordinator (WFH)

Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?

The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!

Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!

Job Summary:

We are looking for a highly organised, customer-focused, and sales-driven Reservations Coordinator to join our team! In this role, you will manage appointment bookings, assist clients over the phone and via email, and ensure a seamless booking experience.

An outgoing and proactive approach to upselling is essential, as you’ll be the first point of contact for our clients—making them feel valued and well taken care of. You will also handle client concerns, drive issue resolution, and offer additional services and appointments to enhance both client satisfaction and business revenue.

If you thrive in a fast-paced environment, enjoy creating positive experiences for clients, and have a passion for beauty and wellness, we’d love to hear from you!

Key Responsibilities:

• Appointment Management: Efficiently handle bookings, rescheduling, and cancellations while ensuring a nice relationship/connection with the client.
• Client Communication: Respond warmly and professionally to phone calls, emails, and online enquiries.
• Scheduling Coordination: Work closely with therapists, stylists, and the front of house team to manage availability and avoid scheduling conflicts.
• Upselling & Enhancements: Proactively recommend additional treatments, upgrades, and future appointments to enhance the client’s experience and increase revenue.
• • Customer Service & Sales Excellence: With an outgoing personality, help with client enquiries and booking requests while proactively offering upsells to enhance their experience.
• System Management: Keep the diary busy but filling it up with client appointments, make sure client’s profile is updated and check for any room clashes at the Spa/Salon
• Issue Resolution: Handle any booking-related issues, such as last-minute cancellations or therapist availability changes, in a timely manner. Effective in problem solving and handling customer complaints.
• Campaigns & Promotions: Be knowledgeable about ongoing and upcoming campaigns to be able to educate clients and process their vouchers.
• Reporting & Feedback: Track upsells, client complaints, and communicate any client feedback to Managers and appropriate staff members.
  

Requirements:

• Experience: Previous experience in customer service and sales role is required.
• …