Research Operations Project Manager

The Company You’ll Join: It is our mission to create an exceptional firm that betters the world of work. Through granular candidate insights, in-depth employer benchmarking, continuous market pulses, actionable strategies, and recruiting feedback platforms, the team at Veris Insights is advancing the way companies across North America approach recruiting, employer branding, DEI (diversity, equity, and inclusion), and talent management. We work with hundreds of Fortune 1000 organizations to help them solve their hardest talent challenges, and it is our aspiration to be nothing less than the single, unequivocal best partner to every one of these leaders in that pursuit.
The Team You’ll Join: The Research Operations team is a newly established function that will serve as the central hub for executing, standardizing, and optimizing research processes at Veris Insights. This team is responsible for ensuring the integrity and efficiency of the data that fuels our research division, from survey programming to data collection, cleaning, analyzing, and creating reports.
As Research Operations Project Manager, you’ll build this function from the ground up—setting its vision, defining best practices, and driving operational excellence. You’ll ensure research quality and consistency while partnering with other teams to improve processes and data integrity.
Beyond team operations, this role will also play a key part in shaping the development of early-career research professionals at Veris Insights. As the team structure matures, you’ll take ownership of designing a program that provides structured training and mentorship for entry-level researchers.
How You’ll Grow: Leading a new function offers unmatched opportunities for impact and professional development. In this role, you’ll start by establishing and refining Research Operations, ensuring processes are standardized, workflows are efficient, and data quality remains high. Managing this team will strengthen your leadership and mentorship skills, while cross-functional collaboration will deepen your ability to drive strategic initiatives forward.
At Veris Insights, we believe in investing in our people, and as the team evolves, so will your opportunities to take on new challenges, expand your impact, and grow alongside us. With strong performance, this role provides a clear path to Senior Project Manager, where you will take on greater strategic ownership—including designing a structured training curriculum, creating a scalable mentorship framework, and equipping early-career researchers with the foundational skills needed for long-term success through a new Entry Talent Research Program.
The Character: People-First Leadership. You thrive in managing, coaching, and developing talent, creating an environment where they can grow and succeed.Operational Excellence. You take pride in building and improving processes that drive efficiency, consistency, and high-quality research execution.Strong Project Management. Organized and proactive, you manage multiple priorities, ensure projects stay on track, and communicate effectively across teams.Problem Solver. You tackle challenges with a solutions-oriented mindset, ensuring smooth operations and continuous improvement.Detail-Oriented. You uphold high standards of accuracy and consistency in research processes.Adaptable. You embrace change and continuously refine processes as the team evolves.

Key Responsibilities: People Management & Mentorship

• Manage and develop a team of analysts and associates, providing ongoing coaching and feedback.
• Foster a structured, high-performance team environment where best practices are consistently followed across all research projects.
• Track team workloads, adjust assignments as needed, and ensure balance across the team.
• Mentor early-career researchers, ensuring they develop strong foundational skills and align with their teams.

Key Responsibilities: Research Operations & Data Quality Assurance

• Establish, refine, and oversee survey programming, data collection, and data cleaning processes to ensure high-quality research execution.
• Act as the go-to resource for associates, troubleshooting survey programming, data management, and dashboard issues.
• Conduct quality assurance reviews of survey data, analysis outputs, and dashboards to ensure accuracy and consistency.
• Monitor and optimize research workflows, ensuring projects are completed efficiently and in alignment with internal standards.

Key Responsibilities: Process Improvement & Cross-Functional Collaboration

• Identify opportunities to improve survey administration, data processing, and workflow automation to increase efficiency.
• Establish and maintain best practices for research operations, ensuring consistency across teams.
• Serve as the primary liaison between Research Operations and other research functions, collaborating with stakeholders to support research goals and optimize workflows.

The Requirements:

• 3+ years of leadership or people management experience, with a passion for coaching and developing early career talent.
• 4+ years of experience as a mixed-methods researcher, with demonstrated career progression and expanded responsibilities.
• Experience with research tools like Qualtrics (or similar), statistical software, and data visualization platforms.
• Strong project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Excel and PowerPoint for data analysis and presentation.
• Proven ability to collaborate across teams and effectively communicate with stakeholders at all levels.
• High attention to detail and a commitment to data integrity and research quality.
• Process-oriented, proactive in creating structured workflows and driving efficiency.
• Comfort navigating ambiguity and building a function from the ground up.

The Nice-to-Haves:

• Experience in market research, consulting, talent acquisition, university/early career recruiting, HR, or human capital consulting.

The Compensation & Benefits Package:

• Annual salary: $80,000-92,500 based on experience
• Fully remote (or hybrid opportunity if you live in the DC area!)
• Unlimited PTO
• Medical, dental, and vision
• 401K match up to 4% of employee contributions
• Paid parental leave
• Learning and development opportunities
• Mental health days
• $1000 annual employee wellness stipend

Please keep in mind: Research has shown that candidates from underrepresented backgrounds only apply to jobs when they meet 100% of the requirements vs. their majority counterparts, which apply at a much higher rate if they meet 50-60% of the requirements. So, with that being said, if you are interested in the role, we would love to hear how you can leverage your talents to be an awesome culture add. Our Values & Culture, In Brief: Talent is in our DNA. It is what we study, who we serve, and the quality we most pride ourselves on internally. In order for our team members to be at their best, we provide individualized benefits and support. At the most basic level, benefits include unlimited PTO, health insurance benefits, and career development opportunities. We believe a well-rounded and diverse team is the key to our success. To provide the widest range of experiences and perspectives in our member service and internal culture, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Please let our recruiter know if there are any accommodations we can provide for you to ensure an equitable and comfortable recruitment process. We highly value diversity, equity, and inclusion, and this shows up in everything we do. Our research has a significant focus on the experiences of candidates from diverse backgrounds. Internally, we have Employee Resource Groups for BIPOC and LGBTQ+ employees, and Affinity Groups to support women and neurodiversity. Furthermore, we’ve established a Diversity Council to promote a workplace environment that is safe, respectful, and inclusive for all and acts as an active partner to People Ops and Leadership in service of our broader firm-wide DEI goals. Apply