Renewal Success Manager

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

The Renewal Success Manager is dedicated to preserving and improving customer retention by collaborating with the account team and mitigating operational barriers. The RSM is responsible for renewals within their assigned territory and partners with the National Account Managers (NAMs) to assist in leading the renewal strategy for ConvergeOne’s customers. The position requires experienced Services experts with excellent leadership skills, priority management, and the ability to enroll and orchestrate several people within an assigned POD in a consistent, proactive approach to ensure renewals are won on time. The RSM must have knowledge of ConvergeOne’s Maintenance, Managed Services and Cloud offers. They must role model processes across multiple Offers and Contract types. The mission of this role is to create clarity for our Field Sales Teams, provide collaborative support to the Regional Manager, improve efficiencies, and improve Renewal results overall.

Responsibilities

Essential Functions

• Collaborates with the NAM to create a renewal strategy for each customer and define a go forward plan
• Functions as the NAM’s key point of contact for renewals
• Functions as the Regional Support team’s key point of contact for renewal
• Drives and leads the Renewal Playbook in collaboration with the Account team and Renewal Specialists to preserve and enhance customer contracts and relationships
• Leverages renewals dashboard to create renewal opportunities and request quotes in CRM
• Engages actively with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time renewals
• Negotiates and executes renewal contracts that align to Customer goals
• Improves margins, specifically on Legacy offers that are below C1 minimum standards
• Establishes a relationship and follow-up cadence with the POD and RM for …