Remote Support Leader

Remote Support Leader
Weir Motion Metrics
Remote- Canada

Purpose of Role: At Weir Motion Metrics, we recognize the critical importance of flexibility and work-life balance, especially for the Remote Support Leader role. Reporting to the Global Services Manager, this position oversees global remote support for Weir ESCO’s customer base. Given the global nature of this role, collaborating closely with regional teams and customers across various time zones is essential for success.

Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

• Implements corporate technical guidelines, reports results, and collaborates with the Global Support & Service Teams.

• Provides Remote Support Specialists with the necessary information and resources to evaluate, maintain, and supervise system performance daily.

• Maintains regular and effective communication with various departments to promptly resolve technical issues and meet customer needs.

• Establishes an effective remote support plan for our global customer base and serves as a mentor for junior team members.

• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

• At least 3 years of experience in a Customer Support role for high-tech products, with proven leadership skills.

• Excellent time management abilities and a results-oriented mindset.

• Proficient in configuration, command line, and networking on both Linux and Windows operating systems.

• …