Remote Service Engineer - Hybrid - Gainesville, FL

Job Title

Job Description

532980 Remote Service Engineer

** This position offers a hybrid work schedule, requiring a minimum of three days per week in our Gainesville, FL office, with the flexibility to work remotely from home for up to two days.

The Remote Service Engineer (RSE) is responsible for a variety of technical customer support activities related to DMS and Coil Products. These activities include phone support, troubleshooting/remote diagnostic and interventional support, software installation and coordination with customers.    

Your role:

• Provide telephone support for questions/problems related to DMS Products and coil products.
• Perform troubleshooting and remote diagnostics of customer systems.
• Coordinate logistics regarding hardware exchanges for DMS products and coil products; this includes configuration, installed base management and confirmation of customer satisfaction.
• Provide support to customers in virtual/ remote manner with various software tools.

You're the right fit if:

• A.S. Degree in Electronics Technology or equivalent experience.
• Minimum of two years’ experience servicing electronic equipment in a customer-facing environment.
• Candidate must show attributes of high trainability over accelerated timeline. 
• Experience with Microsoft operating systems and PC-based computer applications.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details:

The pay range for this position is $24.88 to $42.65, hourly. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, …