Remote Service Engineer, CCNA (Second and Third Shift)

Job Title

Job Description

Remote Service Engineer, CCNA (Second and Third Shift)

Join our Patient Care / Monitoring Solutions (PCMS) Remote Support team as an experienced Remote Support Engineer! You will combine your networking and customer interaction skills utilizing the latest remote access technologies to assist healthcare customers with Philips Patient Monitoring and Defibrillator products.

Your role:

• Acting as a Remote Support Engineer (RSE), the aim of your job is to provide telephone and remote technical support to external healthcare customers and field partners, utilizing the latest remote access technologies.
• Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers
• Resolving customer service events by leveraging Philips tools and resources as needed
• Timely escalation of customer product issues for evaluation and action by higher level support
• Utilization of appropriate remote tools to resolve issue and thus avoid dispatching of service call to Field Service Engineer
• Implementing best practices and process improvements while diagnosing problems, apply effective solutions and determine follow up actions
• Driving increased productivity through utilization of remote tools and technical skills

You're the right fit if:

• 2 year/ Associates Degree or equivalent is required; 4-year technical degree preferred
• Desired training in one of the following: biomedical, networking, electrical engineering, or computer science
• At least 2 plus years strong networking experience (Windows Networking, Wireless Networking) is desired
• Current CCNA Certification
• The following certifications are a plus: A+, Net+, CCENT
• Prior experience servicing Patient Monitoring and/or healthcare equipment
• Effective communication skills
• Ability to troubleshoot and think logically about solutions
• Interpersonal skills with teams and customers
• Prioritization and time management
• Technical solutions authoring
• Ability to solve mechanical and electrical problems using appropriate tools
• Ability to utilize MS office and other CRM products and applications
• Ability to type 30 words per minute
• Ability to demonstrate versatility with a variety of Philips products and customers
• Travel will be determined according to business requirements
• Available for flexible schedule to include 2nd shift, Weekends, and rotational shifts
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all …