Reliability Lead

About League  

Founded in 2014, and with a total funding currently at $220 million;  League is a platform technology company powering next-generation healthcare consumer experiences. Payers, providers, consumer health partners and employers build on League’s platform to deliver high-engagement, personalized healthcare experiences consumers love. Millions of people use solutions powered by League to access, navigate and pay for care.

Why join League

• Make an impact - Your work will directly improve the health outcomes of millions of lives
• Cutting-edge Technology: Work with sophisticated tech stack: Go, MongoDB and scalable architectures
• Inclusive culture: Be part of a globally distributed team working collaboratively
• Work flexibility: Flexibility to work from our Toronto HQ office or fully remote (within Canada only)

Our Team's Mandate:

League's Reliability Team builds and maintains the infrastructure and processes that allow engineers to create and run systems that consistently perform in an optimal fashion. This results in a dependable experience for our users.

About You:

You will lead the team in advancing our reliability capabilities, including reactive tools (monitoring, alerting, tracing, incident response) and proactive tools (performance testing, chaos engineering).

In this hands-on leadership role, you'll be a key individual contributor (at least 75% of the time initially) while also leading and mentoring one Reliability Engineer. You'll have the opportunity to expand the team over time as we scale our reliability efforts.

What you will do:

• Collaborate with cross-functional teams to facilitate the adoption of reliability tooling and processes
• Report on and provide insights and recommendations on the reliability of League's systems
• Manage roadmap priorities, deadlines, and deliverables
• Design, build and improve capabilities to improve League’s reliability posture and practices
• Support the adoption of Service Level Objectives (SLO) and error budgets
• Enhance the way availability, latency and overall system health is measured and monitored
• Improve tooling for observability, alerting and incident response across backend, web and mobile platforms
• Improve tooling and guidelines for Load and Performance testing
• Uphold quality standards by performing code reviews and monitoring performance
• Mentor other team members on reliability standards and best practices

What You Bring:

• 8+ years of relevant work experience in the reliability field
• Experience as a team lead or people manager, and interest to grow your career into management
• Experience with Cloud Providers - GCP preferred
• Experience with monitoring systems - Grafana/Prometheus preferred
• Experience implementing observability best practices
• Experience with container orchestration systems - Kubernetes preferred
• You know how to write high-quality and testable code in Python, Go, or other languages
• Experience working with automation in critical production environments, ensuring their reliability
• Experience analyzing and troubleshooting distributed systems

What We Offer

• Comprehensive Benefits: Generous health coverage for you and your family
• Growth Opportunities: Mentorship and a learning and development budget to support your professional growth
• Equity Participation: Share in the success of a high-growth company
• Wellness days: Take time off to reset and recharge

The Application Process:

We believe applying for a job should be straightforward and transparent. Here’s what to expect:

1. Submit Your Application: You’ll receive a confirmation email right away
2. Talent screen: Learn more about our culture, get alignment on your compensation expectation prior to committing to next steps
3. Hiring Manager Chat: Meet the hiring manager straight away to discuss your technical experience
4. Meet the Cloud Platform Team: Dive into technical discussions and learn how you can make an impact at League.
5. Final Steps: Meet our senior leader to discuss our mission and vision 
6. Offer and onboarding!

We value your time and effort—our team is committed to providing updates throughout the process.

Security-related Responsibilities:

• Compliance with Information Security Policies
• Compliance with League’s secure coding practice
• Responsibility and accountability for executing League's policies and procedures
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations

CANADA APPLICANTS ONLY: The Canada-specific compensation range below for this full-time position is exclusive of bonus, equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all Canadian locations. Where in the band you may land is determined by job-related skills/experience. Your recruiter can share more about the specific salary range specific to your skills and experience during the hiring process.

Compensation range for Canada applicants only$111,800—$157,300 CADOur employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at League and believe you can add value to our team, we would love to hear from you.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you are an individual in need of assistance at any time during our recruitment process, please contact us at recruitinginfo@league.com.

Our Application Process:   Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let's do ours by sharing potential next steps

• You should receive a confirmation email after submitting your application.
• A recruiter (not a computer) reviews all applications at League.
• If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
• The final step is an offer, which we hope you will accept!
• Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring.

Here are some additional resources to learn more about League:

• Learn about our platform, leadership team and partners
• Highmark Health, Google Cloud, League: new digital front door to seamless care
• Former Providence President and Workday EVP of Corporate Strategy join League Board of Directors
• League raises $95 million USD in Series C to build world’s leading healthcare CX platform
• Forbes x League: The Platformization Of Healthcare Is Here
• Fast Company x League: If we want better innovations in healthtech, we need more competition

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