Regional Vice President, Customer Success - Segment - Remote - US

See yourself at Twilio

Join the team as our next Regional VP Customer Success on Twilio’s Segment product team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to ensure the health, adoption, growth and value realization of Twilio Segment’s customers.  

This leader will be accountable for driving GRR and NRR performance as a 2nd line manager. They will lead a team of high-touch CSMs building a world class organization of experts at unlocking the power of customer data for the companies they work with. This team succeeds if they are recognized cross-functionally as having an always up-to-date perspective on the health of their customers, a prediction for where that health will be given the planned activities, surface risk early, and identify upsell, cross-sell, and expansion opportunities. With the focus on Enterprise customers, this team more than others in the customer success organization, demonstrates strong skills in working with large, complex, and politically dynamic companies accelerating their digital transformation journeys.

Twilio Segment’s Customer Success team is growing in terms of scale, efficiency and scope. Our goal is to build CSMs who can act as advisors and partners to their customers in their journey starting with early adoption of first party customer data, through a high performance CDP, …