Regional Partner Manager

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
 

The Partnerships Manager role will be responsible for leading and overseeing Sprinklr’s partnerships business based in define region. As the Geo Partner Manager, you will report directly to the VP, Americas Alliances and Channels, and you will be responsible for driving partner-qualified opportunities through named/new partners. Your primary objective will be to align sales and services revenue, driving expanded relationships with these partners, while also growing our partner ecosystem for scale. Sprinklr’s Alliances and Channels Ecosystem consists of GSI, RSI, Tech Alliance, Channels, BPO, ISV, Hyperscaler, TSB/D, Social, Media, Advertising and Subcontracting partners across all Routes to Market. 

Main Responsibilities:  

• Manage named/new partner relationships across Sprinklr’s portfolio: You will be responsible for building and maintaining strong relationships with our named partners. This will involve regular communication, collaboration, and coordination to ensure alignment on business objectives and mutual success. Additionally, you will work towards expanding our partner network locally by identifying and onboarding new strategic partners.  

• Establish cadence, processes, and workflows with your partners: You will play a crucial role in establishing effective and efficient sales and services capability. This includes defining the cadence of partner interactions, leading capability expansion, implementing communication channels, and streamlining collaboration between partners and internal teams. Creating a structured framework will optimize partner engagement and drive business development through these channels.  

• Drive business development and partner-qualified pipeline: A key aspect of your role will be to drive partner-qualified pipeline and closed revenue. This will involve working closely with your named partners as well as collaborating with the Sprinklr sales organization. By leveraging your partnership and sales experience, you will identify opportunities, nurture leads, and facilitate the conversion of prospects into customers, ensuring revenue targets are met.  

• Lead the vision and creation of new ideas and revenue streams: As the Regional Partner Manager, you will be responsible for leading the vision and creation of new ideas and revenue streams for both our partners and customers. You will proactively identify market trends, emerging opportunities, and customer needs, and translate them into innovative partnership initiatives. By fostering a culture of innovation and collaboration, you will drive the development of mutually beneficial programs that enhance value for both our partners and customers.  

Skills & Experience:  

• 10 years of Partner Sales and Alliances Management experience:  

• Minimum of 10 years of relevant experience. This experience should encompass building and managing partnerships, driving revenue through partner channels, and successfully collaborating with sales teams to achieve business objectives. 

• Access to an existing partner ecosystem: It is highly desirable that you have an established network and access to an existing partner ecosystem. Your ability to leverage these connections will be instrumental in expanding our partner network and driving business growth. 

• Account and relationship management skills: As the Global Partnerships Manager, you must possess excellent account and relationship management skills. This includes building and nurturing strategic partnerships, managing partner expectations, resolving conflicts, and driving successful outcomes through collaboration and influence.  

• CCaaS experience is a plus: While not mandatory, experience in the Contact Center as a Service (CCaaS) industry would be advantageous. Familiarity with CCaaS platforms, industry trends, and customer needs will provide valuable insights for developing effective partnership strategies.  

• Strong written and oral communication skills: Effective communication is vital for this role. You should possess exceptional written and oral communication skills, enabling you to articulate complex ideas clearly, influence stakeholders, and deliver impactful presentations to both internal and external audiences.  

• By fulfilling the responsibilities of the Global Partnerships Manager and leveraging your skills and experience, you will play a crucial role in driving our global partnerships business, expanding our partner ecosystem, and achieving revenue targets. 

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role.  Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s  discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.  The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.