Regional Manager Customer Experience

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Regional Manager Customer Experience

Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with a high employer contribution.

• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The Regional Manager, Customer Experience is in the Transfusion Medicine Business Unit and has the main responsibility for leading a technical service team to deliver a unique service experience to existing customer base in the assigned geography. They will lead the service team to achieve service sales, margin and referenceable goals and will be responsible for driving and executing the service strategic initiatives, including predictive and remote technologies.  This is a field-based position with preferred location to include: San Antonio, TX, North Carolina, South Carolina or East Coast.

What You’ll Work On

• Own and manage existing customer relationship.

• Create and drive long term strategy and short-term tactics to achieve business goals in a timely manner.

• Deliver outstanding customer experience to existing customers to ensure economic profitability and customer satisfaction and retention.  

• Establish and drive strategic account plans for achieving goals including value expansion and margin.

• Identify new business opportunities by initiating, developing or delivering unique solutions that result in improved outcomes for customer and company.

• Drive both customer orientation and business achievement positively impacting the team culture.

• Establish and build deep understanding of account needs, stakeholders and competitive situation of accounts.

• Ensure business reviews are conducted according to standards and plan, manage follow ups.

• Build team of Account Manager resources to best execute maintenance renewal process, services projects to support upgrades, and software license expansion. Involve Sales Executive organization if required and agreed/approved by Regional Sales Director.

• Negotiate long term contracts, assist Account Managers with contract negotiations, particularly with pricing/profitability policies.

• Identify new business opportunities to expand current AI share

• Coaching and mentoring to drive continuous improvement.

• Co-ordinate and manage a group of Abbott Account Managers.

• Maintain open communication with manager/director and cross-functional leadership to resolve issues.

• Own forecast of expected revenue for current customer base.

• Own & manage existing Customer relationship.

Required Qualifications

• Bachelor Degree

• 5 years experience with track record in Customer interface (Sales or Service) roles

• Mastery level experience managing customer accounts

• Ability to influence team member activities

• Strong understanding of key stakeholders and customer dynamics

• Strong relationship building skills

• Superior communication skills

• Ability to identify and drive resolution of issues

• Long-term, strategic focus on account

• Good industry knowledge

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.

     

The base pay for this position is

$111,300.00 – $222,700.00

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Sales Force

     

DIVISION:

TM Transfusion Medicine

        

LOCATION:

United States of America : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 50 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Work requiring repeated bending, stooping, squatting or kneeling

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Apply