Recovery Consulting Specialist

What we do:
Halcyon is the industry’s first dedicated, adaptive security platform that combines multiple proprietary advanced prevention engines along with AI models focused specifically on stopping ransomware.

Who we are:
Halcyon was formed in 2021 by a team of cyber industry veterans after battling the scourge of ransomware (and advanced threats) for years at some of the largest global security vendors. Comprised of leaders from Cylance (now Blackberry), Accuvant (now Optiv), Fireye and ISS X-Force (now IBM), Halcyon is focused on building products and solutions for mid-market and enterprise customers.

As a remote-native, completely distributed global team, we recognize great talent can exist anywhere. We invite you to apply to a job you’re interested in and we'll work a plan to meet your needs.

The Role:

Halcyon’s goal is to deliver an anti-ransomware solution that breaks new ground as to what a security product can deliver.  Aligned with this goal, Halcyon is searching for a high energy technician to deliver consulting services from our product. Halcyon’s primary focus is ransomware recovery through our key capture technology. The ideal candidate will be able to deliver high touch customer service while leveraging technical skills in fast paced projects to victims of ransomware. The ideal candidate will be able to juggle the pace and lifestyle of incident response with attention to detail necessary to deliver value in stressful situations.

Responsibilities:

• Communication:

  • Represent Halcyon during the day to day activities of ransomware recovery projects interacting with a diverse group of insurance, incident response, client executive, and technical staff

  • Coordinate with technical employees at victims to configure and orchestrate all necessary steps to executing Halcyon’s project methodology

  • Analyze and assess the status of a recovery project to set goals and initiatives to continually progress through a recovery project

  • Create and provide reporting and status updates to a diverse set of stakeholders on a daily basis

• Technical:

  • Familiar with Windows sys administration skills regarding software install, monitoring, remote access configurations and components of Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.

  • Similiar topics related to linux administration

  • Implements and understands the management of a virtualization solutions including but not limited to: ESXi, HyperV, VirtualBox, etc…

  • Installing, configuring, and administering network technologies or protocols including RDP, SSH, DCHP, DNS, proxies, etc…

• Collaboration:

  • Work closely with Halcyon’s engineering team to provide feedback on Halcyon tools and technologies for product enhancements or troubleshooting

  • Work closely with Customer Success to ensure a smooth handoff for engagements

Skills and Qualifications:

• BA/BS degree (Instead of a degree, three years of relevant work experience in an IT-related field – specifically in a windows system administration or equivalent role)

• Experience

  • 3+ years of hands-on technical experience in Windows/linux system administration roles

  • 3+ years of customer facing role either in information security consulting, managed services, or technical support role

• Technical Knowledge:

  • Knowledge of networking, operating systems, and malware analysis techniques

  • Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP)

  • Good understanding of windows operating systems and components such as sysinternals and the file system

  • Experience with common software deployment tools such as Microsoft InTune, SCCM, BigFix, etc…

• Qualities

  • Strong customer service focus, with the ability to communicate with highly technical management teams.

  • Must prioritize and direct multiple assignments simultaneously in a fast-paced, high-growth environment

  • A willingness to lead by example and participate actively in the workload.

  • Excellent verbal and written communication and presentation skills

  • Maintains a positive attitude and quickly adapts to change.

Bonus Skills and Qualifications:

• Experience as a penetration tester or other offensive security professional

• Experience as an incident responder with examples of cases handled and their outcomes

• Coding skills in python with examples of projects and how they contributed to your past roles

This role features a lifestyle that is capable of traveling on short notice to a client site up to 50% of the Monday-Friday working days within a year. Historic rates have shown travel utilization of less than 25% in the past 12 months but the flexibility to be able to travel frequently within 24-48 hours notice is a must.

Benefits:

 Halcyon offers the following benefits to eligible employees:

• Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents.

• 401k plan with a generous employer contribution.

• Short and long-term disability coverage, basic life and AD&D insurance plans.

• Medical and dependent care FSA options.

• Flexible PTO policy.

• Parental leave.

• Generous equity offering.

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​

Base Salary Range: $120,000 - $140,000

In accordance with applicable state and federal laws, the range provided is Halcyon’s reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and equity in the Company.

We understand it takes a diverse team of highly intelligent, passionate, curious, and creative people to develop the exceptional product we are building. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity employer.