RCM Customer Manager - USA

Position Overview

This position will be responsible for the end to end management of the customer experience as it relates to ICANote's Revenue Cycle Management business.

Primary Job Functions:

• As an Ops Manager specializing in Revenue Cycle Management (RCM), you will play a pivotal role in ensuring the success and satisfaction of our healthcare clients
• You will serve as the primary point of contact for our RCM clients, managing their accounts, driving client engagement, and delivering top-notch service
• Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, becoming their trusted advisor and advocate within the company
• Account Management: Proactively manage a portfolio of RCM client accounts, ensuring the timely and effective delivery of our services
• Client Onboarding: Collaborate with cross-functional teams to ensure a smooth and efficient onboarding process for new RCM clients
• Client Training: Provide training and education to clients on our RCM solutions, helping them maximize the value of our services
• Performance Monitoring: Continuously monitor key performance indicators (KPIs) and financial metrics for clients, identifying areas for improvement and recommending strategies to optimize revenue cycles
• Issue Resolution: Address client concerns, inquiries, and issues promptly and effectively, collaborating with internal teams to find solutions
• Client Feedback: Gather client feedback and insights to drive product improvements and enhancements
• Client Communication: Regularly communicate with clients to provide updates on their account status, share industry insights, and offer best practices
• Renewals and Upselling: Work to renew client contracts and identify opportunities for upselling additional RCM services or solutions
• Reporting: Generate and present reports on client performance, trends, and ROI to both clients and internal stakeholders

Qualifications

• Proven experience (3+ years) in client success, account management, or a similar role, preferably in the healthcare or RCM industry
• Deep understanding of revenue cycle management processes and healthcare billing
• Strong analytical skills with the ability to interpret data and trends
• Excellent communication and interpersonal skills
• Customer-focused mindset with a passion for delivering exceptional client service
• Strong organizational and project management abilities
• Proficiency in CRM software and Microsoft Office Suite
• Ability to work independently and as part of a collaborative team

Benefits for full time domestic employees:

• Healthcare (medical, dental, vision)- company pays for up to 75% of health insurance for both employee and dependents - some plans with HSA options
• Basic term and optional term life insurance
• Short-term disability (paid for by the company) and long-term disability
• 401(k) and employer-matched retirement plan
• Paid time off that includes 8 sick leave days per year (80 hour annual rollover), 6 personal days per year (can rollover all), and 12 vacation days per year (can rollover all)

Position fully remote. Must reside in the following states: AZ, CA, CO, FL, GA, IN, MD, MN, MO, NH, NJ, NY, NC, PA, SC, TX, VA, WA

Salary Range: $75k-$80k.