Quality Specialist
British Columbia,CAN Offsite
Company Overview
At Motorola Solutions, weâre guided by a shared purpose â helping people be their best in the moments that matter â and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. Weâre solving for safer by building the best possible technologies across every part of our safety and security ecosystem. Thatâs mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. Weâre solving for safer by connecting public safety agencies and enterprises, enabling the collaboration thatâs critical to connect those in need with those who can help. The work we do here matters.
Aperçu de lâentreprise
Chez Motorola Solutions, nous sommes guidĂ©s par un objectif commun: aider les gens Ă donner le meilleur dâeux-mĂȘmes dans les moments les plus importants - et nous sommes Ă la hauteur de notre engagement en crĂ©ant des solutions sĂ©curisĂ©es. Parce que les gens ne peuvent donner le meilleur dâeux-mĂȘmes que lorsquâils se sentent en sĂ©curitĂ© et quâils le sont. Nous crĂ©ons des solutions sĂ©curisĂ©es en dĂ©veloppant les meilleures technologies intĂ©grĂ©es Ă travers les Ă©cosystĂšmes de sĂ»retĂ© et de sĂ©curitĂ©. Quâil sâagisse dâappareils et de rĂ©seaux de communications essentiels, dâune sĂ©curitĂ© vidĂ©o et dâun contrĂŽle dâaccĂšs basĂ©s sur lâIA ou dâune capacitĂ© dâunir la voix, vidĂ©o et les donnĂ©es dans un seul centre de commandement. Nous crĂ©ons des solutions sĂ©curisĂ©es en connectant les agences de sĂ©curitĂ© publique et les entreprises, permettant ainsi une collaboration essentielle entre les personnes qui ont besoin dâaide et les personnes pouvant aider. Le travail que nous accomplissons ici est primordial.
Department Overview
This position is part of the Customer Support organization. This team deals directly with our partners and customers and helps them with resolving their technical issues related to Motorola Solutions Inc (MSI) products. It is a rapidly growing team with tons of career opportunities. The team values transparency, open communication, collaboration and customer first mentality.
Job Description
What will you get to do:
- Establish, create and maintain quality standards within the Technical Support teams.
- Build, maintain and evolve Quality Checklists to ensure agents continue to provide timely and
meaningful updates to our clients. - Monitor agentsâ interactions (phone/chats) to ensure best handling practices are adhered to.
- Log and present results of the âŠ
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Benefits/Perks Tasks- Customer Service
- Customer support
- Data Analysis
- Identify training opportunities
- Prepare reports
- Problem solving
- Reporting
Access Control Agile AI Analytics Coaching Communication Customer service Customer Support Data analysis Development Interpersonal Communication Leadership Networks Process Improvement Public safety Reporting Salesforce Security Technical Support Training Video Security
Experience3-4 years
EducationBachelor's Bachelor's degree Business Certificate Communications Diploma
TimezonesAmerica/Edmonton America/Moncton America/Regina America/St_Johns America/Toronto America/Vancouver UTC-3 UTC-4 UTC-5 UTC-6 UTC-7 UTC-8