Quality Assurance Specialist

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Quality Assurance Specialist
Department & Team: Beyond/LX&Q
Reports to: Harry Born
Location: USA (Remote)
 

About the role: 

Genesys' education department, Beyond, is looking for a Quality Assurance Specialist to perform quality review of documentation to support our team's success. Beyond is represented globally in multiple countries, with majority of products produced in American English.  

The successful candidate will collaborate cross-functionally within the global Beyond team to produce clear and concise materials. These high-quality materials include website, classroom and eLearning, for consumption by our customers and stakeholders.

A Quality Assurance Specialist checks the implementation of standards and processes, conducts quality assurance audits, monitors, and records results from processes and procedures within Beyond. They will be responsible for adhering, monitoring, inspecting, and proposing measures to correct or improve Beyond's final products and processes to meet established quality standards. 

Who you are: 

• You have impeccable attention to detail and go the extra mile to produce top-quality content.  
• You are a team player who enjoys working with others and helping your co-workers succeed as a team. 
• You can lead a project from beginning to end with minimal support.
• You have strong communication around priorities and deadlines.
• You have a strong focus on customer experience by ensuring adherence to our company's vision. 
• You can address immediate needs without losing sight of long-term goals.  
• You have a high level and deep understanding of the quality systems, processes, and procedures to perform quality assurance/quality control. 
• You are self-driven and can work with or without supervision. 
• You are confident and comfortable in delivering corrective feedback.
• You can lead quality reviews with confidence and professionalism.

Requirements: 

• Bachelor's degree (in English, Communications is a plus)
• At least five years of work experience in Quality
• Proven proficiency in Microsoft Office applications, strong emphasis on Excel 
• Razor-sharp attention to detail 
• Exceptional editing and proofreading skills  
• Implement and record QA metrics 
• Ability to plan and prioritize work and communicate changes 
• Critical thinking, decision making, and problem-solving skills 
• Professionalism and strong work ethic 
• Excellent oral and written communications skills 
• Discipline to carry out repetitive processes 
• Meet expected deadlines and release dates 
• Must have the ability to analyze situations and respond quickly 
• High degree of detail and excellent organizational skills 
• Compile and analyze statistical data 
• Maintain policies, procedures, and documentation 

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.