Quality Assurance Manager | Remote - Nationwide Remote Office (US99)
The Quality Assurance Manager will be responsible for oversight of all quality assurance operations related to the ORR Call Center and execution of project deliverables. The position will in coordination with operations manager new performance strategies to ensure compliance as well as management of the data and evaluation processes as necessary. This position will report to the Director of Compliance.
Key Responsibilities:
- Oversee and manage the following:
- Design and operate quality control measures for call center and program oversight.
- Ensure accuracy and timeliness in execution of all training, QA, and reporting project deliverables.
- Provide direct oversight of all work streams related to training, QA, and reporting project deliverables
- Work closely with the call center staff, ORR (client) and client’s stakeholders in the execution of deliverables and services.
- Ensure timely and accurate communication with client to ensure transparency and communication of medium and long-term project activities, outstanding issues, and risk mitigation.
- Implements uniform development and quality standards and ensure accuracy of project deliverables.
- Analyze trends in data and utilize to drive continuous quality improvement.
- Develop monthly reports using available data.
- Directly supervise all QA analysts, safety specialists and data reporting staff.
- Analyze data collection instruments, tools, and systems to ensure effectiveness and determine when necessary to update or expand systems to provide robust data to the client.
- Design and implement quality assurance activities.
- Assure all annual and monthly reports are of high quality and delivered according to contract deliverable schedule.
Basic Qualifications:
- Masters in social services: a Bachelor’s in the same field can be substituted for the MS/MA if accompanied by a minimum of 8 years of training development work in the field of refugee resettlement
- 3-5 years managing projects or …
Hey, this job isn't fresh anymore!
Search Fresh JobsJob Profile
Countries Benefits/PerksEmpowered workforce Equal opportunity employer Excellent benefits package Inclusive workplace Reasonable accommodations Talent development program
SkillsAnalytical Attention to detail Bilingual (English/Spanish) Business Client relationship management Communication Compliance Coordination Data analysis Data Collection Decision making Design Evaluation Excel Management MS Office MS Office Applications Oral and written communication Outlook Policy PowerPoint Problem-solving Project Management QA Quality Assurance Quality Control Quality improvement Reporting Risk mitigation Security SharePoint Social services Spanish Supervision Training Training Development Word Written communication
Tasks- Communication
- Development
- Develop monthly reports
- Project management
- Quality assurance
- Reporting
- Risk Mitigation
3 - 5 years
EducationBachelor's in social services Business Education English Environment Equivalent Management Masters in social services MS Policy Project Management
RestrictionsAbility to travel up to 25%