Property Claims Representative (CAT team)

Company Overview

Recognized as a Milwaukee Journal Sentinel Top Workplace for 12 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Responsibilities & Qualifications

Summary of Responsibilities

Handle moderate to complex claims with minimal supervision and guidance from the manager. Research and determine coverage, conduct thorough investigations, evaluate damages and liability. Negotiate settlements with insureds, claimants and attorneys. Responsibilities also include active file management, ensuring proper reserving and participation in training activities. Consistently exhibit a high level of customer service and adherence to department audit guidelines. Participate in projects and initiatives as needed.

Preferred Experience and Skills:

Proficiency with computers and current technologyInterpersonal skillsOral and written communication skillsNegotiation skills and problem solving skillsPrior claims handling experience

Preferred Education and Training:

Bachelor’s degree in Business, Insurance or related fieldAssociate in General Insurance designationAssociate in Claims designation

This role has the opportunity to be a fully remote/work from home role. On occasion you may be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.    

The salary range for this position is  $59,872-$89,808.  

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate. 

West Bend offers a comprehensive benefit plan including:  

• Medical & Prescription Insurance 

• Health Savings Account 

• Dental Insurance 

• Vision Insurance 

• Short and Long Term Disability 

• Flexible Spending Accounts 

• Life and Accidental Death & Disability  

• Accident and Critical Illness Insurance 

• Employee Assistance Program 

• 401(k) Plan with Company Match 

• Pet Insurance 

• Paid Time Off 

• Bonus eligible based on performance 

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.”   

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EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.