Property Claims Adjuster - Contents (Remote, US)
Remote - United States
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Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.
Now is the perfect time to join the journey. Here’s why
- It’s working. We’re in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums.
- We’re well-backed & stable. We closed our $100M Series D fundraise. We are supported by some of the top investors globally, including Google’s “Gradient” AI-focused fund, Obvious Ventures, Advance Venture Partners, Eden Global Partners, and Clocktower Technology Ventures.
- It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period.
If you’d like to understand more about Openly’s mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars.
Job Details
Openly is building an advanced claims organization leveraging technology and experienced property claims professionals to build a best-in-class end-to-end customer experience. This role is a remote-only position and applicants must have an adequate working environment.
Key Requirements
- Full knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations
- Ability to work effectively in teams and with a wide variety of people
- An aptitude for evaluating, analyzing, and interpreting information
- Current Claims Adjuster licenses in one or more states are preferred but must be able to obtain additional state licenses
Excellent skills in the areas of:
- Customer service
- Investigation techniques
- Organization
- Time management and the ability to multi-task
- Verbal and written communication
- Negotiation and reserving
- Innovative thinking
Key Responsibilities
End-to-end contents claim handling to include:
- Proactive claim handling
- Provide superior customer service
- Investigation and coverage analysis
- Collaborate with Large Loss team to handle contents on their claims
- Complete contents evaluations using pricing software
- Adhering to estimating best practices
- Manage and collaborate with vendor partners for all aspects of contents claim handling to include pack-outs, textile and electronic restoration, contents cleaning
- Determine the appropriate method of inspection
- Conduct virtual inspections (video, AI, etc)
- Examines potential subrogation and identifies potential fraudulent issues
- Prepares and maintains file documentation
- Negotiates …
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Competitive PTO Competitive Salary & Equity Comprehensive Medical, Dental, and Vision Plan Offerings Life and disability coverage Parental leave Remote-first culture
Tasks- Negotiate settlements
Claims handling Customer service Data Science Finance Innovative Thinking Insurance Regulations Legal requirements Marketing Negotiation Organization Product Reserving Sales Service Technology Time Management Verbal and written communication
Experience5+ years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9