Property Claims Adjuster - Contents (Remote, US)

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Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience.  Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

Now is the perfect time to join the journey. Here’s why

• It’s working. We’re in multiple states and on our way to operating countrywide.  We have thousands of agents selling our product and millions of dollars of annual customer premiums.
• We’re well-backed & stable. We closed our $100M Series D fundraise. We are supported by some of the top investors globally, including Google’s “Gradient” AI-focused fund, Obvious Ventures,  Advance Venture Partners, Eden Global Partners, and Clocktower Technology Ventures.
• It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period.

If you’d like to understand more about Openly’s mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars. 

Job Details 

Openly is building an advanced claims organization leveraging technology and experienced property claims professionals to build a best-in-class end-to-end customer experience. This role is a remote-only position and applicants must have an adequate working environment. 

Key Requirements

• Full knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations
• Ability to work effectively in teams and with a wide variety of people
• An aptitude for evaluating, analyzing, and interpreting information
• Current Claims Adjuster licenses in one or more states are preferred but must be able to obtain additional state licenses

Excellent skills in the areas of: 

• Customer service
• Investigation techniques
• Organization
• Time management and the ability to multi-task
• Verbal and written communication
• Negotiation and reserving
• Innovative thinking

Key Responsibilities 

End-to-end contents claim handling to include: 

• Proactive claim handling
• Provide superior customer service
• Investigation and coverage analysis 
• Collaborate with Large Loss team to handle contents on their claims
• Complete contents evaluations using pricing software
• Adhering to estimating best practices
• Manage and collaborate with vendor partners for all aspects of contents claim handling to include pack-outs, textile and electronic restoration, contents cleaning
• Determine the appropriate method of inspection 
• Conduct virtual inspections (video, AI, etc)
• Examines potential subrogation and identifies potential fraudulent issues
• Prepares and maintains file documentation
• Negotiates …