Property Adjuster - Inside - Charlotte, NC (Hybrid)

Charlotte, NC, US

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.


You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.


Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.


We are the Good Hands. We don’t follow the trends. We set them.

Allstate Benefits

Being a part of Allstate means you receive a benefits package from Day 1 of employment.  This includes time off, healthcare, retirement, and more.  That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:

  • Competitive pay with needed support for continuous development and career advancement.
  • Flexibility in scheduling and a time off policy that helps support your work/life balance.
  • Initial and ongoing training to get you proficient in your new role.
  • Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit to learn more.

A day in the life of an inside Property Adjuster, and what it take to do the job!

As a Moderate Inside Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Working remotely from your home office, your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels, including voice calls, email, and text messages. This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims.

You will wear many hats that will require a level of experience:

  • The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. 
  • The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. 
  • The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. 
  • The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
  • The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. 
  • The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.  

Preferred Qualifications:

  • Previous industry experience is highly desired.
  • Proficiency in using Xactimate and other relevant software for virtual assessments preferred.
  • Strong analytical skills to assess property damages and accurately determine claim coverage.
  • Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
  • Ability to work independently and manage time efficiently in a virtual work environment.
  • Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.

Schedule and Location:

  • During Training*: Hybrid Employee 
    • Work from Home: Monday and Friday 8:00a - 4:30p
    • Work in Office: Tuesday - Thursday 8:00a - 4:30p 
  • After Training: Remote Employee
    • Monday through Friday w/occasional weekend duty 
      • Hours: 8:00a - 4:30p

Sign On Bonus:

  • You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.  This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

                   **Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.

Notice of Licensing Requirement:

  • As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor.  If applicable, you will be required to secure license(s) within 60 days of hire.

  • If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Compensation offered for this role is $58,500 - $73,000 and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit


Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.




Allstate generally does not sponsor individuals for employment-based visas for this position.


Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.


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Job Profile


North America


United States


401K/pension Competitive pay Competitive salary Comprehensive benefits Education reimbursement Flexibility in scheduling Generous paid time off Generous paid time off policy Healthcare Initial and ongoing training Medical and dental insurance Paid Time Off Paid time off policy Pension Retirement Sign on bonus Support for continuous development Time off Time off policy Total Rewards package Training Tuition Assistance


Analytical Claim Handling ClaimsX ClaimsX Video Collaboration Communication Compliance Critical thinking Customer service Documentation Insurance Investigating Investigation Legal Negotiation Negotiations Policies Property Claims REST Telematics Training Video Collaboration Xactimate

  • Assess property damages
  • Collaboration
  • Communication
  • Customer Service
  • Documentation
  • Focus on water losses
  • Inspecting damages
  • Interacting with customers and vendors
  • Interpreting policies
  • Investigate property claims
  • Investigating coverage
  • Investigation
  • Negotiate claims
  • Negotiate claims settlements
  • Negotiation
  • Preparing estimates
  • Settling claims
  • Training
  • Utilize multiple tools



Appraiser license Designated Home State (DHS) Florida or Texas License Home Resident Property & Casualty License Property & Casualty license


Hybrid (partially remote) Licensing requirement Remote


America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9