Program Manager, Seller Process & Experience

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Seller Experience & Insights team is responsible for ensuring GTM (Go-To-Market) has the optimal tools, systems and processes in place to effectively sell at Stripe. We transform, improve and support global Stripe Go-To-Market teams tooling and business processes to drive productivity and operational efficiency.

What you’ll do

We are looking for a self-starter to join our team who has demonstrated success dealing with ambiguous global-scale initiatives, with multi-layered stakeholder management and significant cross-functional team engagement. This role will focus on improving the GTM tools, systems and processes in collaboration with cross functional teams, including Engineering, Data Science and Finance. You will drive operational rigor through KPIs, regular collaborative progress reviews, and continuous communication.

Responsibilities

• Define and establish key performance indicators (KPIs) to measure the success of go-to-market tools and processes, regularly reviewing them for relevance and effectiveness
• Develop and maintain a centralized system to collect insights and identify friction points from sellers, collaborating with cross-functional teams to implement effective solutions
• Assess the impact of tool and process changes on seller performance and satisfaction, analyzing key metrics (e.g., sales performance, tool usage rates, and seller satisfaction scores) to drive continuous improvement.
• Lead initiatives to optimize seller tools and processes (e.g., Salesforce, Ironclad, Tableau) to enhance efficiency and effectiveness
• Partner with internal communications and operations teams to design and execute change management plans, ensuring new processes and tools are effectively communicated and adopted by sellers
• Collaborate with Sales Enablement on implementing new tools or processes for go-to-market sales teams, ensuring minimal disruption for sellers during transitions

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7+ years of experience in sales, program management, or process improvement, preferably in an e-commerce or technology environment
• 3+ years of experience building or supporting GTM processes, workflows, data and systems, including Salesforce and other Sales productivity tools
• A proactive mindset with a high degree of comfort navigating ambiguity and rapidly changing priorities
• An ability to seamlessly transition from strategy, high level to very detailed, and a willingness to “roll up your sleeves”
• Ability to simplify, structure, and diagnose problems and with a high degree of comfort working quickly in a high growth, fast-paced environment
• Excellent analytical, presentation, and communication experience, influencing across all levels.
• Strong analytical, presentation, and communication skills, with the ability to influence at all levels of the organization—from frontline teams to executive leadership, and synthesize detailed information into clear, actionable strategies
• Ability to build strong executive relationships to create clarity and context around key decisions
• Experience working with cross-functional teams to implement workflows and processes that support user engagement and satisfaction
• Excellent communication and presentation skills, capable of influencing key stakeholders and engaging with sellers effectively

Preferred qualifications

• A strong ability to empathize with seller challenges and effectively diagnose underlying issues affecting their experience
• Comfort operating with incomplete or varying data, demonstrating adaptability in prioritizing activities based on shifting business needs
• Extensive problem-solving and analytical experience, particularly in addressing operational or competitive challenges in a sales-oriented environment
• Familiarity with process improvement methodologies, such as Lean Six Sigma, is a plus
• A passion for continuous learning and improvement for yourself and your team
• Previous experience in sales or process architecture roles is preferred
• Ideally located in NYC, or on the East Coast

Hybrid work at Stripe

This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office).

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live.

Pay and benefits

The annual US base salary range for this role is $154,800 - $232,200. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us. Apply