Program Manager

Imagen Technologies is a high-growth healthcare startup enabling patients to be diagnosed, treated, and managed at their primary care appointment (vs. having to refer out to hospitals, imaging centers and other slow and expensive options). Today, we’ve built an AI-enabled platform that enables patients to receive immediate diagnostic tests, immediate results, and immediate next steps – all in a single Primary Care appointment. For example: through our platform, women across the U.S. are now receiving comprehensive breast imaging, results, and specialist-driven next steps at their local Primary Care office, condensing a multi-month diagnostic journey into 60 minutes.

With over $160m in funding from Google Ventures and some of the largest clinical networks in the country, we are rapidly expanding this platform across the U.S. - from 16 states and 500,000 patients in 2023, to 20+ states and 1.5M patients in 2024. By 2026, we will be delivering care across 35 states and to more than 5m patients per year. 

We're seeking a Program Manager to guide our customers through complex, multi-phase deployments of medical imaging modalities into primary care practices. Reporting to the Engagement Director, this role on the Customer Experience & Care Delivery Operations team requires a highly dynamic individual to manage the end-to-end launch process, including new customer scoping, initial services deployment, service expansions, ad hoc initiatives to achieve operational excellence, and ongoing oversight and coordination of activities that empower customers to achieve their goals in partnership with Imagen. 

Our ideal candidate is a master organizer, strategic thinker, and consummate professional who places the customer's needs at the forefront of every decision, with an exceptional ability to navigate complex customer organizations. To be successful in this role, you must embody a partnership approach, collaborating across Sales and Operations and other internal teams to deliver outstanding outcomes for our customers and their patients.

 Responsibilities:

• Serve as a primary partner to Imagen’s customers for assigned programs, representing our commitment to exceptional service throughout the program lifecycle.
• Strategize and oversee comprehensive program plans, ensuring seamless integration of our technology and services from initial sale through post-go-live phases.
• Exercise robust ownership over program outcomes, driving initiatives to reduce go-live timelines, enhance operational readiness, increase customer satisfaction, and enable customers to achieve targets post-launch.
• Partner with Sales, Customer Success, Workflow Ops, and Customer Engagement teams to align on customer goals, identify risks and …