Program Manager, CX Insights
Remote - USA
At Coinbase, our mission is to increase economic freedom around the world, and we couldnât do this without hiring the best people. Weâre a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether theyâre trading, storing, staking or using crypto. Know those people who always lead the group project? Thatâs us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. Weâre a remote-first company looking to hire the absolute best talent all over the world.
Ready to #LiveCrypto? Who you are:
- Youâve got positive energy. Youâre optimistic about the future and determined to get there.Â
- Youâre never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.Â
- You appreciate direct communication. Youâre both an active communicator and an eager listener - because letâs face it, you canât have one without the other. Youâre cool with candid feedback and see every setback as an opportunity to grow.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. Youâre not looking for a boring job.
- You have a âcan doâ attitude. Our teams create high-quality work on quick timelines. Owning a problem doesnât scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. Weâre stronger together, and youâre a person who embraces being pushed out of your comfort zone.
As CX Insights Program Manager youâll be responsible for developing the strategic solutions contributing to the customer support vision, strategy, and goals to create a best-in-class Customer Experience. Specifically, we are looking for someone to build a new Six Sigma-based Process Excellence and Improvement âŚ
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Remote - USA
Benefits/PerksDental Medical Remote-first company Target bonus Target equity Vision
Tasks- Analysis
- Continuous Improvement
- Create high-quality work on quick timelines
- Customer support
- Data Analysis
- Disrupt ourselves
- Embrace feedback
- Increase economic freedom
- Learn about and live crypto
- Process Improvement
- Project management
- Reporting
Analytical Analytics Bleeding edge tech Change Management Communication Continuous Improvement CRM Crypto Customer Experience Customer service Customer Support DAOs Data analysis Data-Driven Insights Data Protection DeFi Design Excel Finance Google Google Apps Governance Jira Leadership Management Mentorship NFTs Operations Privacy Process Improvement Project Management Salesforce Six Sigma SQL Statistical analysis Web3 Web 3.0
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9