Program Associate

When you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management. Fountain’s automated, customizable platform provides a seamless applicant experience for workers, while ensuring organizations can scale and manage their frontline talent.

We’ve helped hundreds of companies like UPS, CLEAR, Stitch Fix, GoPuff, Fetch, and sweetgreen to hire, onboard, and manage over 14 million workers in more than 75 countries.

In 2022, we closed $185M in our Series C, led by SoftBank and B Capital.

Join our growing team of highly collaborative, ambitious, and forward-thinking Fountaineers as we empower our hundreds of customers and millions of frontline workers around the world.

Let’s elevate frontline work together.

About the role:

As a Program Associate we are looking for someone with a customer-focused mindset and who has excellent verbal and written communication skills. This person will be responsible for maintaining the daily operational client support within a designated portfolio. You would be responsible for building trusted relationships by thoroughly understanding the clients hiring needs and goals and maintaining all tasks associated with the full life-cycle of the client projects. In this role you will work directly with a Senior Manager to help develop and execute on sourcing strategies. You will also work cross-departmentally with sales, services, and customer success.

What you'll be doing:

• Manage the day-to-day operations for the clients’ sourcing and screening projects that can vary in timeline length and budget.
• Interact with clients via email and Zoom to gather project requirements, communicate strategies, report back the tracking milestones and success, and manage budgetary allowances.
• Post on job boards on behalf of the clients, monitor applicant volume, and use data to make decisions on budget allotments.
• Creating and presenting project recap decks to customers, using data storytelling techniques to provide insights and recommendations. 
• When required, complete phone screens of applicants on behalf of the customer.  

What you should bring:

• 2-4 years of experience in a similar role
• Customer-focused mindset with excellent verbal and written communication skills
• Strong attention to detail, effective time management, and organizational abilities
• Curious, eager to learn the industry and product
• Strategic thinker with a knack for identifying creative solutions
• Proven ability to operate effectively in a fast-paced environment and adapt quickly to change
• Demonstrated ability to quickly learn new technologies and reporting platforms

Nice to have:

• Experience with Job Boards and Sourcing or Recruiting Operations
• Experience with Looker or a comparable BI tool
• Experience working in SaaS, HR Tech, Recruiting, or Agency Environment 

Salary Range: $65,000 - $75,000 USD depending on location and experience

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Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. What do you have to lose?

Fountain offers an incredibly unique work environment. We employ a diverse team all over the world. Each Fountaineer is given the freedom to do their best work from wherever they choose. We also understand the importance of in-person connections and hold in-person meetings with your team and meet annually as an organization to build our relationships and focus on the future of moving Fountain Forward. 

The benefits we offer in the United States include competitive health plans and a retirement plan. Some Fountain-wide  perks offered to all employees across the globe include a flexible vacation policy, paid holidays, monthly lunch stipends, annual allowances for ongoing education related to your profession and career advancement, along with home office, cell phone, and wellness reimbursements. Fountain is a global employer, so some benefit offerings will vary from country to country.

Fountain is proud to be an equal opportunity workplace. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

For information about how we use your information and the rights you have with respect to your information, visit our Privacy Policy.

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