Professional Services Technical Enablement Program Manager

Summary

About Guidewire Enablement:
At Guidewire, we believe in enabling success – not just for our customers but also for our employees. Guidewire Enablement is all about empowering our talented teams with the tools, knowledge, and training they need to excel in their roles. Our mission? To deliver exceptional learning experiences that spark those 'aha' moments and drive measurable outcomes. Now, we're taking it up a notch by building a dynamic team that's all about supercharging Guidewire's Professional Services organization.

Your Role as a Professional Services Technical Enablement Program Manager:
Join us as a Professional Services Technical Enablement Program Manager and lead the charge within a dynamic and fast-paced setting. Empower our Professional Services team with the essential skills and knowledge to excel in an ever-changing landscape of products, features, and standards. Design and deliver impactful learning experiences that drive adoption and make a tangible difference in our business.

What We're Looking For:
You must be more than just a project/program manager to succeed in this role. You need to be an enthusiastic teacher, a creative problem solver, and an eager learner, all rolled into one. You should be excited to transform complex subjects into simple, understandable lessons and confidently handle diverse situations and scenarios with creativity and adaptability. Continuous improvement is your mantra, you're not afraid to explore new frontiers, and you are confident in delivering the training in front of large groups or 1:1 remotely, even when it is outside of your comfort zone.

Job Description

Required Skills/Experience:

• Experience: A minimum of 3-5 years in Guidewire Professional Services.

• Training Expertise: Proven experience in training individuals and groups on both technical topics and soft skills.

• Adult Learning Principles: Expertise in adult learning principles and their application to training.

• Project Management: A track record of leading complex, cross-functional projects from start to finish.

• Industry Knowledge: Good understanding of the property and casualty insurance business.

• Implementation experience: Experience implementing Guidewire software as either a Technical Consultant or or a Business Analyst/Architect

• Software Proficiency: Proficiency with software tools such as Google Suite, Jira, eLearning platforms and Highspot

• Technical Understanding:
  Possess strong technical knowledge of Guidewire products and services (e.g., InsuranceSuite products, InsuranceSuite integration, GWCP platform).

• Cloud Technologies and SaaS Products:
  Have experience with cloud technologies and SaaS products.

• Organizational Skills:
  Demonstrate strong organizational and project management skills with excellent attention to detail.

• Communication and Adaptability:
  Exhibit excellent verbal, written, and presentation skills. Ability to multitask and quickly adapt to a changing environment.

• Remote Work: Ability to work seamlessly in a remote environment

• Travel: Willingness to travel up to 25% of the time, occasionally internationally..

Key Responsibilities:

In this dynamic role, you'll be the architect of success. Your responsibilities will include:

• Crafting and Delivering Training: Develop and deliver engaging webinars, self-service training, and live events each month for the Professional Services teams.

• Maintaining Collateral and Assets: Ensure that all training materials and assets are up-to-date and readily available.

• Collaborating with Stakeholders: Work closely with Professional Services stakeholders to identify training needs and drive adoption.

• Proactive Enablement: Actively participate in the ski release committee and new product launches to provide input on the necessary enablement for the Professional Services team to stay updated on upcoming changes.

• Core Products and Proactive Enablement:  Understand Guidewire's core products and the business impact of new products or functionalities on the Professional Services team. Actively participate in the ski release committee to provide input on Professional Services enablement for upcoming changes.

Join us in shaping the future of Guidewire and unlocking the potential of our incredible Professional Services team. If you're ready to embark on a thrilling journey of learning and empowerment, apply now! Guidewire is an equal-opportunity employer, and we encourage candidates from all backgrounds to bring their unique talents to our team.

Let's enable success together – apply today and be part of the Guidewire story!

The US base salary range for this full-time position is $116,000 - $204,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

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