Professional Services Leader

Who We Are

Simpplr delivers exceptional AI-powered employee experiences at scale. It is the only platform that unifies employee engagement, enablement, and self-service to provide every employee with a seamless and personalized experience so they can do their best work from anywhere. Organizations use our forward-looking, adaptable products to deliver personalized experiences that inspire and engage their employees. Wherever people work, Simpplr enables them to flourish.

Trusted by more than 700+ leading brands, including Penske, Snowflake, Moderna, Eurostar, and AAA, our customers are achieving measurable improvements in employee engagement, productivity, and accelerated business performance.

Simpplr is headquartered in Silicon Valley, CA with offices in the UK, Canada, and India, and is backed by Sapphire Ventures, Norwest Venture Partners, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com.

The Opportunity

We are looking for a Professional Services leader who cares deeply about delivering the best possible experience for our customers through simplicity, innovation and excellence.

The Professional Services leader will be a part of the Product and Customer Experience leadership team and will lead our Professional Services team. As an experienced leader you will develop and lead a high performing professional services team that will successfully partner with customers to drive their strategic initiatives and ensure that all projects are delivered on time, within budget, and to the highest quality standards.

Your Job Responsibilities

What you will be doing:

• Lead Simpplr’s Professional Services team to provide high quality and effective expertise, solutions and services delivery that will drive customer strategic value.
• Oversee the delivery of all professional services projects and maintain the financial rigor and deliver on margin and utilization targets.
• Build a delivery partner model that allows us to scale and grow long-term through partners and internal resources. 
• Provide leadership, mentorship and coaching to the team to ensure they are developing to be their best and perform at their best.
• Collaborate proactively with Customer Success and Sales teams to boost ongoing product adoption and to identify and pursue potential upselling and cross-selling opportunities.
• Act as an executive presence in client interactions and escalations leading to strengthening client relationships and win-win outcomes to difficult situations.
• Work cross functionally with product managers, engineering and support teams to guide roadmap improvements and customer experience.
• Drive strategic planning, development including headcount, compensation, segmentation, metrics, and targets.

Your Skillset

What makes you a great fit for the team:

• Experience in a startup, high growth …