Professional Services Consulting Manager - Virtual Office (Indiana)

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Sr Delivery Manager, NA Digital & AI Team, Professional Services

Location: US (Virtual Office)

Reports to: Nicholas Smith, Sr. Manager - NA Digital & AI

Position Description

To fill this role, we seek a high energy and experienced technical leader inspired to be part of a high performing and fast-growing services cloud business. The successful candidate in the role of a Sr. Manager of Professional Services will be responsible for leading and managing the day-to-day operations and technical oversight of a team of Professional Services consultants providing consulting and implementation services in the field of digital channel implementations and Genesys AI offerings, across multiple Genesys platforms: Genesys Cloud, Genesys Engage and PureConnect.  This role is a results-driven position; driving growth in a diverse Professional Services organization, supporting timely and quality services delivery and accountable for Services Revenue, Services …