Product Training Specialist

Product Training Specialist

Exterro is seeking a Product Training Specialist with expertise in designing, developing, and delivering comprehensive product training. In this role you will use the Navattic tool and leverage the Exterro platform environment to create and conduct training sessions across the global organization. This role will work closely with product, product marketing, and solution engineering teams to ensure that all training content is current, accurate, and aligned with Exterro’s product offerings. The ideal candidate will manage a variety of training formats, including virtual and in-person sessions, to cater to the diverse needs of different sales and customer-facing teams such as BDRs, AEs, SEs, CSMs, and PS. This position plays a critical role in maintaining an up-to-date and scalable product training program that supports Exterro’s fast-paced environment and frequent product releases.

Key Responsibilities:

Product Training Creation:

• Design, build, and manage interactive product training modules using the Navattic tool to ensure an engaging learning experience.

• Develop role-specific training content, including for BDRs, AEs, SEs, CSMs, PS, and leadership, ensuring each role has the appropriate level of depth in product training.

• Collaborate with product, product marketing, and SE teams to continuously update product training materials in line with product releases and updates.

• Create training programs that cover product fundamentals as well as advanced features, providing a clear pathway for reps to build proficiency.

• Use adult learning principles to develop varied content (e.g., videos, e-learning modules, guides, simulations) that caters to different learning styles.

Delivery of Product Training:

• Deliver product training to internal stakeholders virtually and in-person to demonstrate product features, functionality, and use cases.

• Facilitate engaging live virtual sessions to showcase the platform’s capabilities and answer questions in real time.

• Provide in-person product training at company offices, conferences, or customer-facing events.

• Develop a schedule and manage the delivery of regular training sessions, ensuring reps are equipped with the knowledge to effectively sell, implement, and support the product.

Cross-Functional Collaboration:

• Work closely with product management, product marketing, and SE teams to ensure product training is consistently updated with the latest product releases, enhancements, and features.

• Act as a liaison between cross-functional teams to gather feedback on training effectiveness and areas for improvement.

• Partner with product marketing and SE teams to ensure that product messaging is effectively incorporated into training materials.

LMS Integration & Reporting:

• Ensure that all product training content is uploaded to the Learning Management System (LMS) for easy access by …