Product Support Specialist (Distributed - Canada) Schedule: 12am - 8am PT/4am - 12pm AST

Thinkific is a software platform that gives anyone the ability to easily create and sell online courses, build vibrant communities, and monetize memberships. We believe in impactful and innovative work: our team of 260+ Thinkers is building and expanding an incredible product that empowers Creator Educators and businesses around the globe while working collaboratively to learn, grow, and succeed together. Join us to see how we’re building one of the best workplaces in Canadian tech!

We believe every candidate should have a fair, inclusive, and overall great experience when exploring a new role with Thinkific. That starts with outlining our hiring process so you know what to expect every step of the way—click here to learn more: https://thnk.cc/whattoexpect

Are you energized by providing excellent customer experience and sharing your knowledge to help people solve their problems? We’re looking for a Product Support Specialist to join us at Thinkific. 

Thinkific’s Support Team is fueled by empathy and a genuine commitment to the customer experience. Every support interaction accelerates each creator's unique path to success. We live by our Mantra ‘Serve the individual’, which encapsulates the commitment and focus on providing personalized and tailored support to each creator on an individual level. It emphasizes the importance of understanding and addressing their unique needs, challenges, and goals, just like we recognize each creator’s “unique genius”.

As a Product Support Specialist at Thinkific, you’ll work on a newly formed team that will be the drivers for delivering on our vision. You’ll work directly with our highest-value customers to not only answer questions but also help customers extract the most value from our product to fuel their success. You will role model what best-in-class support looks like while living our core values every day. You’ll also uphold our standards of excellence amongst our frontline Support Champions through hands-on support and training. Reporting to the Team Lead, you’ll identify and action improvements to our processes, knowledge base, and overall operations to continuously level up our support offering.

Thinkific is expanding our Support Hours and this role will help accomplish that goal! We are looking for Product Support Specialists to work 12am - 8am PT/4am AST - 12pm AST to better support our EU customers. 

Your goal will be to drive best-in-class customer experiences. Here’s how you’ll accomplish this: 

• Handle the highest-value support inquiries via email, phone, and screen share …