Product Owner, Credit Card Platform (Remote)

Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).

The anticipated salary range for this role is between $100,000.00 and $150,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.

It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.

SUMMARY:

As a Credit Card Platform Product Owner, you will continuously evaluate our customer interactions from pre-market research through existing customer data to always find new ways to improve customer experience and exceed expectations.

PRINCIPAL DUTIES & RESPONSIBILTIES:

• Understands Jenuis Bank’s product goals and objectives as they relate to our Credit Card platform core.
• Identifies the Why and What as it relates to Credit Card platform configurations
• Works cross functionally to accept business requirements from internal teams in order to execute them with our Credit Card platform team
• Owning and maintaining a strategic Credit Card platform product roadmap as the single point of contact
• Build and align roadmap with JB’s overall digital strategy.
• Execution planning across Jenius Bank and with Credit Card platform’s technology team.
• Supports Credit Card platform upgrades including but not limited to Credit Card platform upgrade version specific product enhancements, availability review and planning as it aligns with Jenius Bank’s strategic roadmap
• Manages product configurations, changes, testing and validation across JB products and services hosted on Credit Card platform
• Provides strategic inputs into the Credit Card platform roadmap to support JB functions
• Understands Jenius Bank current and future strategic needs to effectively leverage Credit Card platform product and business relationships to influence the longer term Credit Card platform roadmap 
• Influences the roadmap which influences the JB specific Credit Card platform backlog of core user stories and acceptance criteria for one or more products or components
• Participates in Iteration planning and Program Increment Planning activities with Credit Card platform in order to manage JB stakeholder expectations
• Monitors the development progress and provides updates to stakeholders, as requested.
• Applies Agile methods and processes and encourages frequent inspection and adaptation of ongoing work product.
• Assists with defect and production incident monitoring, triage, and remediation to minimize Customer complaints and help avoid any financial, reputational, and/or legal risk.   

POSITION SPECIFICATIONS:

• 3+ years of experience as a Product Owner leading a team of developers/vendors to deliver digital applications to market.  
• Experience with leveraging data analytics to make recommendations and decisions that lead to improvements in the Customer experience and/or business OKRs.  
• Experience leading cross functional teams through decision-making to achieve optimized outcomes.  
• Experience working in an Agile environment and using associated tools (i.e. Jira).  
• Knowledge of financial services industry
• Knowledge of Credit Card products and services or similar Fintech solutions
• Strong negotiation, organization, management, analytical and people skills
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts

Preferred Qualifications:
  

• Scaled Agile Framework (SAFe) experience and systems development environment experience
• Working knowledge of core processors (i.e. Zeta, FIS, i2C, TSYS, Corserv).  
• Experience managing stakeholder groups to align on balancing numerous constraints to achieve an optimized outcome.  
• Experience working in a highly regulated environment.

EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.smbcmanubank.com/privacy/ccpa-disclosure. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.