Product Operations Manager

About Nerdio

Nerdio adds value on top of the powerful capabilities in Azure Virtual Desktop, Windows 365, and Microsoft Intune by delivering hundreds of features that simplify management, ensure efficient operations, and lower Azure compute and storage costs by up to 80% via automation.

Leveraging Nerdio, partners can manage customers’ cloud environments through streamlined, multi-tenant, workflow-powered technology that allows them to create and grow cloud-based recurring revenues. Enterprise IT professionals can deliver and maintain a wide range of virtual Windows endpoints across hybrid workforces with ease and fine-tune end-user computing (EUC) approaches for maximum effectiveness using powerful monitoring and analytics capabilities.

We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

About the role

Nerdio is looking to hire a Product Operation Manager, supporting both our products Nerdio Manager for MSP (NMM) and Nerdio Manager for Enterprise (NME), to amplify the impact of our product organization as we scale. In this role, you'll build the operational foundation that enables our product teams to focus on what matters most: delivering exceptional value to our Enterprise and MSP customers. You'll define and optimize how we make product decisions, measure success, and collaborate across teams – ultimately shaping how we transform customer needs into impactful solutions.

This role offers significant potential for career advancement as our product organization scales, including the opportunity to introduce continuous interviewing processes and grow into a Product Manager role, focused on billing infrastructure and reporting systems. The ideal candidate will demonstrate strong leadership potential and a desire to expand their impact within the organization.

What you'll do

• Develop and maintain analytics tools and dashboards that transform product usage data into actionable insights for PMs.
• Develop systems to effectively capture and action feature requests from various sources, including RFPs.
• Design and implement standardized approaches for product documentation, roadmapping, and release processes, including cross-functional launches.
• Foster collaboration between product, engineering, and technical account management teams through optimized workflows.
• Create scalable frameworks for product decision-making and feature prioritization across Enterprise and MSP product lines.
• Maintain development timeline visibility, including code freeze dates, feature releases, release notes, and sprint planning.
• Establish efficient asynchronous communication channels to reduce meeting overhead while improving information flow. 

Qualifications

• Bachelor's degree or higher 3+ years of experience in product operations or similar roles working with cross-functional product teams.
• Demonstrated success in improving product development processes and team collaboration.
• Experience with product analytics and data-driven decision-making.
• Strong analytical thinking and problem-solving skills.
• Outstanding written and verbal communication abilities.
• Track record of driving organizational change through influence rather than authority.
• Experience in Enterprise and MSP business models and/or cloud technologies, particularly the Microsoft Azure ecosystem, would be advantageous.

Travel 

• Position is remote work only. Occasional travel to conferences or meetings is expected. Nerdio staff is spread out throughout the world. While you will manage your own work hours, some work outside local business hours in your region is expected.

Benefits and Incentives

• Competitive Base + Incentive Plan
• Stock Options
• Health and Welfare Plans*
• Life and Disability Plans*
• Retirement Plan*
• Unlimited Flexible Paid Time Off......including your birthday off!
• Collaborative Team Culture

* Benefits for international employees, outside the US, vary by country. 

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.