Product Manager

ABOUT THE ROLE

Inbound Product Management serves as the voice of the customer within Accela. Our team is responsible for driving execution by translating customer needs into impactful, solution-driven roadmaps. We focus on the internal development of products, including gathering requirements, defining features, and collaborating closely with engineering teams. By managing the product roadmap and prioritizing features based on customer feedback and market analysis from the outbound Product Manager, we ensure that our products align with user needs and business objectives.

Our work is centered around creating innovative solutions that help governments increase productivity and better serve their citizens. In this role, you will develop business cases, create product roadmaps, define product requirements, and interact with a wide range of stakeholders, including senior management, engineering, sales, support, marketing, partners, and customers.

As an inbound Product Manager, you'll play a key role in aligning engineering teams with various stakeholders. This position requires excellent communication and collaboration skills, a proven track record of working with technical, product, and marketing teams, and the ability to lead and drive results. The ideal candidate will be self-motivated, possess strong leadership abilities, have solid business acumen, and be experienced in SaaS software development and business processes.

SPECIFIC RESPONSIBILITIES 

• Manage Accela’s end-to-end feature delivery cycle, including conversion of use cases into requirements and development of solutions on an enterprise SaaS platform.
• Lead as a Product Owner on the SCRUM team.
• Own the roadmap that drives for the best customer experience possible.  Work with engineering, outbound product management, and UX leadership to deliver world-class product experiences.
• Collaborate with the outbound Product Manager and Executive Leadership to define the success criteria and KPIs that align to business goals; and develop methods to monitor progress.
• Drive buy-build-partner analysis, and where necessary, collaborate with the outbound Product Manager to review potential partner relationships for the product.

REQUIRED QUALIFICATIONS

• 5+ years of experience in full life-cycle Product Management
• Previous experience in process automation-oriented enterprise software, low-code configuration tools
• Technical expertise in SaaS application architecture
• History of using customer and market research to drive decision making
• Able to bring order to complex systems by identifying patterns in customer usage
• Proven track record of delivering successful enterprise software or SaaS products
• Proven stakeholder management skills working with a cross-functional team to influence and lead across all parts of a geographically distributed organization
• Proven experience working in a product driven company building a successful solution
• Previous experience presenting product vision, business results and driving collaborative discussion among large teams, to business stakeholders and executives
• Experience as a product owner in an agile environment
• Have led a migration of legacy products and feature sets to newer products/technology
• Experience identifying and addressing customer needs, building relationships with customers, and communicating with customers in a clear and knowledgeable manner
• Strong organizational and analytical skills with a track record of measuring and reporting key performance indicators including revenue, market adoption, margin and up-sell/cross sell

DESIRED QUALIFICATIONS

• Experience with Accessibility conformance, using Accessibility tools like AXE, JAWS, Total Validator; Have taken any general or specific training in Accessibility for the web.
• Experience working with State and Local government.

ABOUT ACCELA

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING

The annual base salary range for this full-time position is $120,000 - $150,000. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this role is eligible to earn commissions.

Accela’s U.S. team members will receive a generous benefits package consisting of options including medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation.