Product Manager (Analytics)

Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make an impact:

As part of our Product Team, you will work closely and cross-functionally with leaders across the company and some of the biggest and most well-known brands in the world to take our world-class messaging products to the next level. One of our product’s superpowers is the scale at which it operates, allowing customers to interact with billions of consumers at high performance. 

As the Product Manager for Insights & Analytics, you will be part of our Messaging product team and responsible for defining the roadmap and driving end-to-end execution (in partnership with cross-functional teams) of Data Insights & Analysis experiences within the Iterable platform. These experiences will ensure growth marketers can drive and report on the ROI of their marketing efforts, understand campaign performance, and optimize for individualized experiences based on customer behavior, ultimately leading to increased engagement and brand loyalty of their end users. 

The Product Team works closely with our Design and Engineering Teams and lives by user empathy daily. You will work with our internal teams and directly with our customers to help define and prioritize product features that have a high impact on Iterable's business. You are technical and analytical, yet are passionate about delivering an awesome UX and what makes a good data visualization. You have successfully launched products in the past. You are passionate about helping companies, both Iterable and our customers, grow. In this role, you’ll report to the Group PM, Messaging.

One of our core values is a growth mindset, and Iterable is a company where everyone can grow. If this role excites you, please apply. We value applicants for the skills they bring beyond a job description.

In this role, you'll get to:

• Solve challenging, fun and rewarding problems related to rolling up actionable insights and useful data for analysis
• Make an huge impact on day-to-day efficiency of growth marketers using Iterable
• Work cross-functionally with customer success, engineering, marketing, sales, legal, and other PMs to develop and ship new data products
• Research industry trends to identify new product features and opportunities
• Generate and prioritize the product backlog for the Analytics scrum
• Create customer adoption plans and measure ongoing engagement with the features you ship
• Engage with customers regularly (e.g. user testing, discovery, research, roadmap sharing, etc.)
• Partner closely with your engineering team to launch impactful projects

We are looking for people who have:

• Experience working on a SaaS product, B2B2C preferred, B2B at a minimum
• Hands-on experience using data technologies like Snowflake and Data Bricks
• Thrive on solving complex technical problems and partnering cross-functionally to translate stakeholder needs into product architecture
• Strong proficieny with SQL and BI tools
• Strong analytical skills, and understand data visualization 
• Incorporate data, research, and market analysis to inform product requirements, strategies, and roadmaps.
• Experience working with Data Architects and engineers (BE, FE, DS, ML)
• Experienced working with agile Engineering teams and tools like Jira 
• Strategic thinker who combines business acumen and technical know-how to drive decisions
• Collaborative team player

Bonus points:

• Familiarity with user growth and engagement strategies
• A passion for MarTech and helping marketers succeed
• Familiarity building out AI-driven insights

Perks & Benefits: 

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance 
• Monthly Professional Development allowance 
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $107,000 - $175,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

• Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
• Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
• Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

• Official Iterable website, Careers page: https://iterable.com/careers/
• Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at recruiting@iterable.com upon receiving a suspicious job offer.

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.