Product Designer, Switchboard

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

This is a 100% remote role based in either the APAC or AMER timezones.

An overview of this role

You'll be working with the team to build Switchboard, a customer portal being developed alongside the GitLab Dedicated single-tenant SaaS offering. The UI has been partially developed, you will need to evaluate the current user experience and formulate an iterative plan to redesign it to better meet users needs, using our components and patterns, in collaboration with the Engineering team. I

t's a highly technical area within GitLab, involving complex backend processes and orchestration mechanisms. A lot of the technical conversation happens before a clear requirement gets structured. As a designer in this space, you will need to understand engineering processes, translate complex concepts into intuitive designs, and communicate design decisions clearly to technical and non-technical stakeholders.

Here are some pages with more info:

• Product Design department page
• Our design principles
• Switchboard direction
• Dedicated roadmap

What you'll do

• You'll define the product goals, roadmap, and strategy, all to solve user problems.
• You’ll work alongside UX Researchers, Product Managers, and Engineers to iterate on new features within the GitLab product.
• You’ll communicate your design thinking and ideas through wireframes, prototypes, user flows, mockups, and high-fidelity visual designs.
• You’ll engage with our user base and the wider GitLab community to understand their pain points and work toward long-term fixes that enable them to succeed with their goals.
• You’ll undertake usability testing to validate your thinking. (We’ve got an excellent team of UX Researchers who can offer guidance, as needed.)
• You’ll contribute to our Design System, alongside the rest of the UX team and the GitLab community as a whole.

What you'll bring

• …