Producer / Project Manager (mat leave contract)

Producer / Project Manager (mat leave contract)

Department: Customer Delivery & Success

Employment Type: Fixed Term Contract

Location: Remote, Canada (PST)

Reporting To: Keegan Wong

Compensation: $70,000 - $80,000 / year

Description

We're looking for an existing Eventbaser to join the Producer Team as a Producer! Producers are critical to our success at Eventbase. They are the point of contact for our clients and also lead Production of their event apps. These teams work alongside our Solution Engineers, Developers, Sales and Product teams to implement and integrate our platform with our clients’ Marketing and Technology needs. 
Successful Producers have a unique pairing of project management and technical development skills, focussed in complex offerings, mobile applications and supporting enterprise companies. Additionally, producers need to have customer success skills to ensure that clients achieve their desired outcomes and get maximum value from our product. These skills help in building strong relationships with customers, understanding their needs, and providing proactive support to enhance their overall experience. This is an excellent opportunity for someone who wants to be impactful within our Producer Team. 
This is a remote, full-time 15-month contract, covering a parental leave, and it is not guaranteed that there would be a role available for you at Eventbase after the contract term. This position is working Pacific Standard Timezone hours. Please note that we can only consider candidates who reside in Canada with valid working status.

What You'll Do

• Primary point of contact and work directly with our clients to set expectations, lead project updates, timelines, deliverables and collaborate with the Sales, Production and Product teams to ensure things are on track
• Training and onboarding for new clients onto our platform
• Partnering with our clients, recommending features and functionalities that will help them deliver the best event experience for their attendees
• Run the company-wide project team for multiple, concurrent projects ensuring all milestones and project objectives are delivered on time. This includes resourcing, team meetings, prioritization, milestone tracking, task tracking and related administrative tasks
• Full project management including timeline, scope and required resources
• Inspire, guide and rally our internal production team members to deliver successful projects each and every time
• Assessing risk, establishing clear ownership of tasks and clearly communicate these objectives to ensure your team has what they need to move projects forward
• Assisting clients in handling their risks, troubleshooting and finding solutions when faced with roadblocks
• Utilizing tools such as JIRA, Confluence, Basecamp, 10,000ft and Slack to ensure efficiency throughout the project lifecycle
• Juggling multiple clients, priorities and deadlines with professionalism, grace and good humour
• Travel to client events from time to time as required

What You Bring

• Experience as an Eventbase Associate Producer
• Experience in Agile project management
• Comfortable managing client expectations whether it be in person, via email or over the phone
• Ideally you’ve led web or mobile development projects from scope definition and timeline to launch 
• A teammate with a track record of leading and motivating internal teams of up to 8
• You’re tech savvy and a mobile app lover, a geek at heart who doesn’t need to code (though if you have in a previous life that’s OK too). You understand tech talk and can confidently talk the talk
• You thrive in a fast-paced environment and are always on the move, never letting the grass grow beneath your feet.
• Strong sense of ownership with the ability to embrace the opportunity of difficult and/or chaotic situations, you are a natural when it comes to putting out fires
• A quick read of situations and people, and have the necessary soft skills and poise to effectively manage whatever comes your way
• Highly organized and multi-tasker are words people have used to describe you
• Someone who can, and will, get their hands dirty in the trenches when required

Nice to Have:

• Scrum Master Certification and/or PMP designation
• Bachelor of Science degree (Computer Science)
• Experience using Jira

Why Join the Eventbase Team?

At Eventbase we value trust, respect and authenticity, and believe we are all better together. Joining the Eventbase team means you will enjoy a progressive work environment with some exceptional perks, including the option to go onsite at some of the largest events on the planet. We enjoy “No Meeting Fridays” and Eventbasers get every second Friday off, so you can have an extra 26 long weekends every year in addition to statutory holidays. We have a $1,250 annual professional development allocation and $1,000 per year to set up your home office. We also offer comprehensive benefits including extended health care from your first day, a $1000 flexible health/wellness spending account, paid parental leave for all new parents, and paid mental health days. And of course we offer competitive market salaries and employee stock options too. At Eventbase we work hard and smart, and take time to celebrate our wins. We are a “remote-first” organization, so our team can work from anywhere in Canada. You will never be required to work out of an office if it doesn’t work for you. We’re proud of our diverse team: Eventbasers hail from all over the world, with many different backgrounds, cultures and interests. We’re dedicated to creating an inclusive environment where everyone feels valued and respected as their authentic selves, truly making us better together. By embracing our diverse backgrounds, we enhance the magic of live events and create unforgettable experiences. Apply