Principal UX Researcher, StreetEasy

About the team

The Research and Insights Team is part of Experience Design (XD) at StreetEasy, a Zillow Group subsidiary. We're a fast-paced, collaborative, and driven team of UX professionals that includes Content Strategists and Product Designers. Our team plays a key role in supporting StreetEasy's product, marketing, and business strategy organizations by addressing their diverse research needs. Together, we build innovative, user-friendly experiences across web, mobile, and internal platforms.
Our mission is simple: to solve real problems for real people — our customers, co-workers, and everyone else. We strive to make every experience better than we found it.

About the role

As a Principal UX Researcher, you’ll drive research and design strategies to create exceptional customer experiences. You’ll provide actionable insights to a data-driven team and collaborate closely with UX professionals and other cross-functional partners to evaluate outcomes. Our ultimate goal is to redefine how people buy, sell, and rent homes in New York City and New Jersey.

Responsibilities

• Apply diverse qualitative and quantitative research methods to tackle complex customer problems and find market opportunities.

• Synthesize and articulate customer needs to steer product strategy and innovation.

• Advocate for customer-centric design throughout the entire process while aligning with business objectives.

• Collaborate with marketers, designers, product managers, and engineers to enhance customer experiences.

• Lead research initiatives, including user interviews, contextual inquiries, surveys, diary studies, co-design sessions, concept evaluations, and usability testing.

• Measure the effectiveness of products and their impact on customer experiences.

• Present research findings to stakeholders, including senior leadership, to foster data-driven decision-making.

• Deliver high-quality work on time by leveraging existing data and insights to build on past findings and align with strategic objectives.

• Establish a range of research offerings, from full-service to self-service options that empower team members to answer their own questions.

• Ensure research efforts focus on critical business and customer needs by prioritizing the most important questions.

• Guide and collaborate with other UX researchers to manage projects, align them with business goals, and develop research roadmaps.

• Mentor and support other UX researchers.

• Travel to in-person collaboration sessions and team building events ~2-4 weeks per year

• Contribute, learn, grow, and have fun!

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United …