Principal UX Designer

Principal User Experience Designer - OpenShift AI

Introduction
Red Hat is on a mission to be the catalyst in communities of customers, contributors, and partners creating better technology the open source way. To help fulfill that mission, the User Experience Design (UXD) team is looking for a Principal User Experience Designer to join our OpenShift AI design team.

Red Hat OpenShift AI leverages open source tools and recent developments in AI and Hybrid Cloud to deliver value to Data Scientists and MLOps engineers interested in model development, model serving, data pipelines and more. 

Learn more about OpenShift AI and design at Red Hat. 

What you will do 

• We're looking for someone with excellent problem-solving skills who can decompose complex problems, and lead other designers to produce simple, intuitive experiences for data scientists, engineers, and app developers who are building AI-powered applications.  As a Principal User Experience Designer, you will:

• Consider an end-to-end user experience that spans product onboarding, usage, and support across multiple technical areas.

• Take on a leadership role as a subject matter expert in a team of researchers, designers, and front-end developers that are teaming to build user experiences in your product area.

• Exercise your curiosity to understand user needs and extract use cases to solve.

• Partner with stakeholders across Red Hat to gather business requirements and present recommendations. 

• Collaborate with a team of researchers, designers, and front-end developers to build useful and compelling user experiences.

• Perform or participate in planning user research to inform or validate design decisions.

• Understand and communicate the information architecture, workflows, and processes surrounding the user experience.

• Create mockups, wireframes, and other design deliverables using Figma, Miro, and other design tools.

• Build relationships with engineers  and product managers to support successful development.

• Identify usability issues and make solid recommendations for improvement, working with stakeholders to prioritize against competing requirements. 

• Actively participate in PatternFly, our community-built design system, as both a user and contributor.

• Make time for fellow designers to provide feedback and mentorship.

What you will bring

• Experience advocating for a high-quality user experience through every step of the process and across team boundaries.

• A drive to collaborate across teams and to explain your ideas and process to other people.

• Experience using data to inform design decisions.

• Flexibility to adapt to changing situations, needs, or requirements. 

• A portfolio of work that demonstrates your process and skills demonstrating a proactive approach and natural curiosity in the work you do.

Preferred qualifications

• Bachelor's degree or higher in interaction design, visual design, human computer interaction, human factors, computer science, or a closely-related area

• 10+ years of experience with designing user experience for enterprise applications

• Experience designing for users involved in AI/ML application lifecycle: ML ops, Data Science, model tuning (strongly preferred)

• Proven track record of leading design creation and delivering high-quality results on schedule, working with internal and external stakeholders including business people and customers.

• Ability to adjust leadership style to influence, encourage, and challenge others in a variety of situations

• Adaptable to changing conditions and unexpected obstacles, modifying work methods in response to new information to accomplish organizational goals

• Experience with agile development

• Experience with open source projects

#LI-JC1

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.